Team Lead Service Operations Governance

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview

The Team Lead Senior Service Operations plays a critical role in supporting the delivery of global services projects within the EMEA region. This role requires working closely with the Head of Operations and other team leads to ensure the overall governance, standards, and successful execution of projects and services. As an integral support role within a growing function, the candidate will also be responsible for managing junior staff as the EMEA business expands.

What you’ll do as a Team Lead Service Operations Governance:

Employees employed in the role of Team Lead Service Operations Governance shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversee an active portfolio of projects, working closely with project and portfolio managers to ensure successful project and service delivery.
• Proactively review and improve existing governance frameworks.
• Improve and maintain live project and portfolio dashboards for accurate, up-to-date reporting.
• Define and implement methodologies and processes for risk management, change control, and quality assurance.
• Maintain and update a continuous improvement plan aligned with wider department initiatives.
• Manage the onboarding and offboarding of projects and services.
• Oversee resource utilization and identify gaps and issues in advance.
• Support the onboarding and development of new PM & PMO staff within the business.
• Help Zones grow within the services space by increasing its footprint across EMEA.
  
  

Required Experience

What you will bring to the team:

• Minimum 5 years of experience leading PMO initiatives.
• Proven experience in project governance roles.
• Strong knowledge of quality control and assurance methodologies and practices.
• Comfortable with managing data and adopting new toolsets.
• A meticulous attitude ensuring processes are followed correctly at every step.
• Familiarity and understanding of standard project management frameworks.
• Demonstrable experience in process improvement to support a growing organization.
• Strong understanding of finance fundamentals.
• A self-starter with the ability to use initiative and work independently.
• Ability to adapt to change in a fast-paced environment.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to work European business hours.
  
  

Preferred Experience

• 2 years of experience working for a global organization.
• 2 years of experience in a project delivery role (Project Manager/Coordinator).
• Understanding of IT services and field services.
• Previous experience managing small teams.
  
  

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our employees, including health insurance coverage for parents, spouse, and children, life insurance, pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture.

If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Shift Timings: 2PM – 10:30PM (Pakistan time)