Technical Support Engineer
Soliton Technologies
Date: 12 hours ago
City: Lahore
Contract type: Full time
Job Description
Soliton is seeking Technical Support Engineers who will help support our customer base as well as our development team. This is a position where you are responsible for taking customer issues and triage them; you will also be working with our software engineering team to troubleshoot and resolve the issues, if required.
Responsibilities
Soliton is seeking Technical Support Engineers who will help support our customer base as well as our development team. This is a position where you are responsible for taking customer issues and triage them; you will also be working with our software engineering team to troubleshoot and resolve the issues, if required.
Responsibilities
- Troubleshoot problems reported by customers and help solve technical issues.
- Answer questions from customers as well as prospective customers about the features and capabilities of our solutions.
- Develop customer-facing documentation for our solutions on an as-needed basis.
- Communicate customer needs and wishes to our product team.
- Log and track customer issues, and communicate status back to the customer.
- Address issues resulting from application monitoring to ensure system availability.
- Excellent understanding of the technical fundamentals of the web-based applications.
- Minimum 3 years Hands-on experience in relational databases (SQL Server, Oracle) a huge plus.
- Knowledge in HL7 (V3 preferred), XML, and web services.
- Experience working with enterprise systems such as Jboss and WebLogic.
- Excellent troubleshooting ability in a Microsoft Windows environment. Experience working in a SaaS environment a plus.
- Experience with Electronic Medical Record Software like EPIC, AllScripts, AdvancedMD, AthenaHealth, Elation, eClinicalWorks, etc is a plus.
- Excellent written and verbal communication skills. Strong customer service skills.
- Bachelor’s degree in Computer Science, technical field, or equivalent experience.
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