Technical Support Engineer, Trilogy (Remote) - $30,000/year USD

Crossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?

Ready to revolutionize technical support? Forget everything you know about traditional customer service. At Trilogy, we're pioneering the future of enterprise software support, where AI handles the routine, and you tackle the extraordinary.

Managing a diverse portfolio of 100+ enterprise products, we've transformed support into an elite technical challenge. Our AI systems handle the basics, leaving you to solve the most intriguing and complex puzzles that even our advanced algorithms can't crack.

This isn't your typical "ease into it" role. We're seeking sharp minds who thrive on independence and complex problem-solving. If you need constant supervision or shy away from challenges, this isn't your arena. But if you're ready to push boundaries and redefine what's possible in technical support, you've found your calling.

Join us in shaping the future of customer support, where every day brings new challenges and opportunities to expand your technical prowess across an unprecedented range of enterprise solutions.

What You Will Be Doing

Embrace the fusion of human ingenuity and artificial intelligence as you:

• Master the art of resolving sophisticated technical challenges that surpass current AI capabilities
• Bridge the gap between human expertise and machine learning by enhancing our AI systems with your insights
• Pioneer innovative solutions that elevate our customer support to new heights
  
  

What You Won’t Be Doing

Let's be crystal clear about expectations:

• No extended onboarding period - you'll dive deep into multiple products within your first month
• No managerial hand-holding - your success depends on your ability to navigate challenges independently
  
  

Technical Support Engineer Key Responsibilities

Your mission is to:

• Seamlessly blend your technical expertise with our cutting-edge AI infrastructure to tackle complex support scenarios
• Transform challenging customer issues into opportunities for AI system enhancement
• Deliver solutions that exceed customer expectations while advancing our technical capabilities
  
  

Basic Requirements

To succeed in this role, you must have:

• A proven track record of 2+ years in technical customer support or engineering
• Advanced mastery of generative AI tools, including automation creation and custom GPT development
• Demonstrated ability to go beyond basic AI usage (simple prompting won't cut it)
  
  

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with Crossover

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $15 USD/hour, which equates to $30,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-3073-PK-Northern-TechnicalSuppo.003