Technical Support Representative

As a Technical Support Advisor (TSA), you will play a crucial role in welcoming new clients, facilitating seamless setup, and fostering strong client relationships. You will act as a liaison between our company and clients, ensuring that our technical solutions meet their needs and objectives.

Responsibilities:

- Collaborate with clients and internal teams to facilitate smooth onboarding and integration processes.

- Obtain necessary data and information from clients to ensure timely setup completion.

- Act as the first point of contact for clients, addressing concerns and escalating issues as needed.

- Conduct client training sessions and ensure readiness to utilize our services effectively.

- Proactively manage client expectations and provide regular updates to ensure satisfaction.

- Resolve client technical issues promptly and effectively, focusing on client retention and revenue optimization.

- Collaborate with internal departments to ensure timely issue resolution and accurate client setup.

- Continuously strive to enhance service quality and client satisfaction.

Qualifications:

- Strong interpersonal skills with the ability to work effectively with diverse clients and team members.

- Exceptional problem-solving abilities with a focus on efficiency.

- Effective communication skills, both verbal and written, to engage with stakeholders at all levels.

- Proactive attitude with a commitment to learning and professional growth.

- Ability to prioritize tasks, take ownership, and deliver results in a fast-paced environment.

- Collaborative mindset with the capacity to work independently and within a team.

- Working knowledge of SQL, Javascript, Databases, APIs, and HTML.

- Previous experience in technical support or integration roles, preferably in a client-facing capacity.

- Demonstrated history of successful client issue resolution.

- Graduation degree preferred in a relevant field such as Computer Science, or IT.

- Proficiency in English is must