Telecommunications Analyst

Job Title: Telecommunication Analyst

Location: DHA Phase 5, Lahore, Pakistan

Shift Timings: 6:00 PM to 3:00 AM

Job Overview:

Are you experienced in managing and optimizing telecom systems, especially VoIP platforms? We are looking for a Telecommunication Analyst to support our US-based clients by maintaining, analyzing, and enhancing voice and data communication systems. This role focuses on ensuring efficient, secure, and cost-effective telephony operations.

Key Responsibilities:

• Monitor, analyze, and fine-tune telecommunications systems including VoIP, PBX, SIP, and call routing
• Analyze call metrics, usage reports, and billing data to identify performance issues and cost-saving opportunities
• Ensure all telecom systems comply with security and operational standards
• Support the configuration, deployment, and troubleshooting of telecom hardware and software
• Assist in VoIP migrations, system upgrades, and implementation of new communication tools
• Handle escalated telephony issues from help desk teams
• Collaborate with vendors and service providers to maintain service quality and resolve escalations
• Work alongside IT and infrastructure teams to ensure integration and operational continuity
• Maintain clear and up-to-date documentation of telecom systems, processes, and assets

Requirements and Qualifications:

• Minimum 1.5 to 2 years of experience in telecommunications or IT networking (US-based support preferred)
• Strong understanding of VoIP, SIP, PBX systems, and unified communication platforms
• Hands-on experience with tools such as RingCentral, Cisco, Avaya, 8x8, or similar platforms
• Proficient in analyzing telecom data (call logs, usage patterns, cost reports)
• Excellent troubleshooting, communication, and analytical skills
• Ability to perform under pressure and meet deadlines in a fast-paced environment
• Bachelor’s degree in Telecommunications, Information Technology, or a related field
• Certifications (e.g., CompTIA Network+, Cisco CCNA Voice) preferred but not mandatory
• Project experience with VoIP migrations or multi-site deployments is a plus