Telecommunications Analyst

MindWhiz


Date: 2 weeks ago
City: Lahore
Contract type: Full time

Job Title: Telecommunication Analyst

Location: DHA Phase 5, Lahore, Pakistan

Shift Timings: 6:00 PM to 3:00 AM

Job Overview:

Are you experienced in managing and optimizing telecom systems, especially VoIP platforms? We are looking for a Telecommunication Analyst to support our US-based clients by maintaining, analyzing, and enhancing voice and data communication systems. This role focuses on ensuring efficient, secure, and cost-effective telephony operations.

Key Responsibilities:

  • Monitor, analyze, and fine-tune telecommunications systems including VoIP, PBX, SIP, and call routing
  • Analyze call metrics, usage reports, and billing data to identify performance issues and cost-saving opportunities
  • Ensure all telecom systems comply with security and operational standards
  • Support the configuration, deployment, and troubleshooting of telecom hardware and software
  • Assist in VoIP migrations, system upgrades, and implementation of new communication tools
  • Handle escalated telephony issues from help desk teams
  • Collaborate with vendors and service providers to maintain service quality and resolve escalations
  • Work alongside IT and infrastructure teams to ensure integration and operational continuity
  • Maintain clear and up-to-date documentation of telecom systems, processes, and assets

Requirements and Qualifications:

  • Minimum 1.5 to 2 years of experience in telecommunications or IT networking (US-based support preferred)
  • Strong understanding of VoIP, SIP, PBX systems, and unified communication platforms
  • Hands-on experience with tools such as RingCentral, Cisco, Avaya, 8x8, or similar platforms
  • Proficient in analyzing telecom data (call logs, usage patterns, cost reports)
  • Excellent troubleshooting, communication, and analytical skills
  • Ability to perform under pressure and meet deadlines in a fast-paced environment
  • Bachelor’s degree in Telecommunications, Information Technology, or a related field
  • Certifications (e.g., CompTIA Network+, Cisco CCNA Voice) preferred but not mandatory
  • Project experience with VoIP migrations or multi-site deployments is a plus


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