Telephony Developer

ibex


Date: 2 days ago
City: Lahore
Contract type: Full time
We are seeking a skilled Telephony Developer to join our team and contribute to the development and maintenance of our telephony infrastructure. The ideal candidate will have a strong understanding of telephony systems, scripting languages, and cloud technologies. They will be responsible for designing, implementing, and supporting telephony solutions that meet our business needs.

Responsibilities

  • Telephony System Expertise:
    • Proficient in setting up and configuring telephony platforms such as Asterisk, FreeSWITCH, or other industry-standard solutions.
    • Deep understanding of telephony protocols (SIP, IAX2, etc.) and their applications.
    • Ability to write AGIs (Asterisk Gateway Interface) and APIs to integrate with other systems.
  • Advanced Telephony Concepts:
    • Experience with Automatic Call Distribution (ACD) systems and IVR (Interactive Voice Response) implementations.
    • Knowledge of call routing strategies, queue management, and reporting.
  • Webphone Integration:
    • Ability to integrate webphones into telephony systems using technologies like WebRTC.
    • Experience with developing and customizing web phone applications.
  • Scalability and Deployment:
    • Experience in designing and implementing scalable telephony solutions to handle increasing call volumes.
    • Knowledge of deployment strategies and best practices for telephony systems.
  • Containerization and Orchestration:
    • Familiarity with containerization technologies (Docker, Kubernetes) and orchestration tools (Ansible, Terraform).
    • Ability to deploy and manage telephony systems using containerized environments.
  • Infrastructure as Code:
    • Experience with Infrastructure as Code (IaC) principles and tools (Terraform, CloudFormation) to automate infrastructure provisioning and management.
  • Scripting and Development:
    • Proficiency in scripting languages (Python, Bash) for automation and development tasks.
    • Ability to write clean, efficient, and maintainable code.
  • Monitoring and Observability:
    • Experience with monitoring and observability tools for telephony systems (Nagios, Zabbix, Prometheus).
    • Ability to set up and configure monitoring systems to track key performance indicators (KPIs).
  • Troubleshooting and Support:
    • Diagnose and resolve telephony system issues promptly.
    • Provide technical support to users and other team members.
  • Continuous Learning:
    • Stay up-to-date with the latest trends and technologies in the telephony industry.
    • Actively seek out opportunities for professional development.
  • Cisco VOICE Gateways:
    • Deep knowledge of Cisco voice gateway knowledge integration.
    • Provide technical support .
Qualifications

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Minimum 2 years of experience in telephony development.
  • Strong understanding of telephony protocols, systems, and architectures.
  • Experience with at least one telephony platform (Asterisk, FreeSWITCH, etc.).
  • Proficiency in scripting languages (Python, Ruby, Bash).
  • Knowledge of containerization and orchestration tools.
  • Experience with Infrastructure as Code (IaC) principles and tools.
  • Excellent problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Additional Skills (Preferred)
    • Experience with cloud platforms (AWS, GCP, Azure).
    • Knowledge of VoIP security best practices.
    • Experience with real-time communication technologies (WebRTC).
    • Deep understanding of ACD and IVR systems.
    • Experience with webphone development and integration.
    • Knowledge of monitoring and observability tools for telephony systems.

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