Telephony Developer
ibex
Date: 2 days ago
City: Lahore
Contract type: Full time

We are seeking a skilled Telephony Developer to join our team and contribute to the development and maintenance of our telephony infrastructure. The ideal candidate will have a strong understanding of telephony systems, scripting languages, and cloud technologies. They will be responsible for designing, implementing, and supporting telephony solutions that meet our business needs.
Responsibilities
Responsibilities
- Telephony System Expertise:
- Proficient in setting up and configuring telephony platforms such as Asterisk, FreeSWITCH, or other industry-standard solutions.
- Deep understanding of telephony protocols (SIP, IAX2, etc.) and their applications.
- Ability to write AGIs (Asterisk Gateway Interface) and APIs to integrate with other systems.
- Advanced Telephony Concepts:
- Experience with Automatic Call Distribution (ACD) systems and IVR (Interactive Voice Response) implementations.
- Knowledge of call routing strategies, queue management, and reporting.
- Webphone Integration:
- Ability to integrate webphones into telephony systems using technologies like WebRTC.
- Experience with developing and customizing web phone applications.
- Scalability and Deployment:
- Experience in designing and implementing scalable telephony solutions to handle increasing call volumes.
- Knowledge of deployment strategies and best practices for telephony systems.
- Containerization and Orchestration:
- Familiarity with containerization technologies (Docker, Kubernetes) and orchestration tools (Ansible, Terraform).
- Ability to deploy and manage telephony systems using containerized environments.
- Infrastructure as Code:
- Experience with Infrastructure as Code (IaC) principles and tools (Terraform, CloudFormation) to automate infrastructure provisioning and management.
- Scripting and Development:
- Proficiency in scripting languages (Python, Bash) for automation and development tasks.
- Ability to write clean, efficient, and maintainable code.
- Monitoring and Observability:
- Experience with monitoring and observability tools for telephony systems (Nagios, Zabbix, Prometheus).
- Ability to set up and configure monitoring systems to track key performance indicators (KPIs).
- Troubleshooting and Support:
- Diagnose and resolve telephony system issues promptly.
- Provide technical support to users and other team members.
- Continuous Learning:
- Stay up-to-date with the latest trends and technologies in the telephony industry.
- Actively seek out opportunities for professional development.
- Cisco VOICE Gateways:
- Deep knowledge of Cisco voice gateway knowledge integration.
- Provide technical support .
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Minimum 2 years of experience in telephony development.
- Strong understanding of telephony protocols, systems, and architectures.
- Experience with at least one telephony platform (Asterisk, FreeSWITCH, etc.).
- Proficiency in scripting languages (Python, Ruby, Bash).
- Knowledge of containerization and orchestration tools.
- Experience with Infrastructure as Code (IaC) principles and tools.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Additional Skills (Preferred)
- Experience with cloud platforms (AWS, GCP, Azure).
- Knowledge of VoIP security best practices.
- Experience with real-time communication technologies (WebRTC).
- Deep understanding of ACD and IVR systems.
- Experience with webphone development and integration.
- Knowledge of monitoring and observability tools for telephony systems.
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