Vice President of Services Delivery (Pakistan)

About CloudPSO

CloudPSO is a leader in outsourced IT resources, providing managed service provider (MSP) solutions, cybersecurity, software development, and technical consulting to clients worldwide. Were committed to delivering exceptional service that drives innovation, efficiency, and client satisfaction.

Job Summary

We are seeking a technically proficient and experienced Vice President of Services Delivery to lead and optimize the performance of our service-based teams, including software development, quality assurance, managed IT, and IT outsourcing (ITO). This role is essential to CloudPSOs mission, ensuring service excellence, aligning with business goals, and fostering long-term client relationships and innovation.

The ideal candidate will bring strong technical knowledge, including hands-on experience with coding in Python, Java, and .NET, alongside expertise in cloud platforms like Azure and AWS. They should also have a solid understanding of Windows and Linux systems. This person will oversee all facets of team management, including recruitment, training, and process improvement, to consistently achieve CloudPSOs high standards.

Key Responsibilities

• Leadership & Team Management: Lead and manage service delivery teams, including developers, QA specialists, managed IT professionals, and ITO experts, to maintain high productivity and quality that aligns with CloudPSOs standards.
• Technical Proficiency: Use hands-on knowledge in Python, Java, .NET, and other programming languages to guide teams, support complex technical issues, and drive coding standards across projects.
• Recruitment & Talent Development: Lead recruitment, onboarding, training, and performance management to build a collaborative, high-performing team.
• Service Delivery Optimization: Establish and improve processes to enhance service quality, efficiency, and scalability, directly impacting client satisfaction and retention.
• Client Relationship Management: Act as a senior point of contact for client escalations, understanding client needs, and ensuring services are delivered according to client expectations and business goals.
• Technical Oversight: Provide guidance in Azure Cloud, AWS, Windows, Linux, and coding best practices to support team success in handling complex projects and ensuring project success.
• Performance Monitoring & Reporting: Track KPIs and SLAs, proactively identifying and addressing areas for improvement.
• Continuous Improvement & Innovation: Champion process improvement initiatives and innovation in service delivery, contributing to CloudPSOs goals of efficiency and client satisfaction.
  
  
  

Qualifications

• Bachelors degree in Information Technology, Computer Science, or a related field; Masters degree preferred.
• 10+ years of experience in service delivery management, with strong technical knowledge in Python, Java, .NET, and process improvement.
• Proficient with Azure Cloud, AWS, Windows, and Linux systems.
• Demonstrated experience in scaling and leading multi-disciplinary teams, including recruitment and performance management.
• Strong analytical and problem-solving skills, with a strategic focus on driving business outcomes and process improvements.
• Excellent communication, organizational, and client-facing skills to effectively align service delivery with business objectives.
  
  
  

Preferred Skills

• Familiarity with ITIL, DevOps, or Agile methodologies, with experience in optimizing service delivery processes.
• Proficiency in project management, IT service management, and client relationship management tools.
• Strong analytical skills with a data-driven approach to monitoring and improving service performance.
  
  
  

Impact of This Role

As Vice President of Services Delivery, youll shape the quality and consistency of CloudPSOs services, directly impacting client retention, operational efficiency, and innovation capacity. By aligning service delivery with client needs, technical excellence, and process improvements, youll drive significant value for CloudPSO.

Why Join CloudPSO?

At CloudPSO, we value quality, innovation, and continuous improvement. Join a team committed to making a tangible impact, collaborating with talented professionals worldwide. If youre ready to lead with technical expertise and strategic vision, wed love to meet you.