Virtual Medical Receptionist / Assistant (UK Healthcare Experience Required)

Job Description: Virtual Medical Receptionist / Assistant (UK Healthcare Experience Required)

Location: Kondapur, Hyderabad (Remote Support for UK-based Clients)

Experience: 2-3 years (Mandatory experience with UK healthcare practices)

Employment Type: Full-Time

At Staffingly, Inc., we are at the forefront of revolutionizing healthcare operations by providing essential services to doctors, laboratories, pharmacies, and other healthcare providers. As a leader in economic Prior Authorization solutions, we tackle the challenges of staff shortages that impact revenue flow and patient care quality. Our mission is to empower healthcare facilities to focus on what truly matters—exceptional patient care—by simplifying and streamlining their administrative processes.

Our comprehensive service offerings include handling intricate Prior Authorization processes, accurate insurance verifications, expert management of medication and procedural authorizations, full-spectrum Revenue Cycle Management (RCM), Medical Billing/Coding, Data Entry, and Customer Support services. With 24/7 operations, we ensure efficiency and responsiveness, supporting our clients in maintaining smooth and effective healthcare delivery.

If you’re passionate about making a meaningful impact in the healthcare industry by improving operational efficiencies and enhancing patient care, Staffingly, Inc. is the place for you. We are eager to see how your skills and expertise can contribute to our growth and success. For more information, visit us at https://staffingly.com

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Role Overview

We are seeking skilled and experienced Virtual Medical Receptionists/Assistants to provide administrative support for UK-based healthcare providers, including private clinics, GP surgeries, and other medical facilities. The ideal candidate will have prior experience working in or with the UK healthcare system and a strong understanding of NHS or private practice protocols.

Key Responsibilities

Patient Management:

• Schedule and manage patient appointments using EMIS, SystmOne, or other UK-specific healthcare software.
• Handle patient inquiries via phone, email, or chat, ensuring timely and professional communication.
  
  

Administrative Support

• Maintain accurate patient records, including updates and verification.
• Process referrals, repeat prescriptions, and follow-ups as required.
• Assist with prior authorization processes and insurance queries (private healthcare).
  
  

Front Desk Coordination

• Triage patient calls and direct them appropriately.
• Provide support for telemedicine appointments, ensuring seamless communication between patients and doctors.
  
  

Data Handling

• Ensure compliance with GDPR and UK-specific confidentiality standards.
• Input and manage medical data with high accuracy and attention to detail.
  
  

Customer Service

• Deliver a high level of patient care and satisfaction by addressing concerns promptly and empathetically.
• Liaise with other healthcare professionals, labs, and third parties as necessary.
  
  

Experience

• 2-3 years of experience in medical reception or administrative roles, with mandatory exposure to UK healthcare systems.
• Familiarity with NHS and private healthcare practices, including EMIS, SystmOne, or similar tools.
  
  

Skills

• Excellent verbal and written communication skills, with a neutral or UK-accented tone preferred.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Proficiency in healthcare software and Microsoft Office tools.
  
  

Compliance Knowledge

• Understanding of UK data protection laws (GDPR) and patient confidentiality requirements.
  
  

Work Environment

• Ability to work flexible hours to align with UK time zones.
• Reliable internet connection and a quiet, professional workspace.
  
  

Preferred Qualifications

• Certification in medical administration or relevant training.
• Experience working as a virtual assistant in healthcare.
• Familiarity with UK-based medical terminology and workflows.
  
  

What We Offer

• Competitive salary package.
• Opportunity to work with international clients and gain global exposure.
• Professional growth and ongoing training to enhance skills.
• Supportive work environment with opportunities to expand into other healthcare roles.
  
  

How To Apply

Send your updated resume with details of your UK healthcare experience to [email protected]. Applications without relevant UK experience will not be considered.

Join us in revolutionizing healthcare support for UK providers while working from the comfort of Kondapur, Hyderabad!

Benefits

Provident Fund contributions.

Overtime and holiday pay.

On-site benefits, including travel allowances and meals.

Referral and birthday bonuses.

Night shift allowances.

Recognition through our “Employee of the Month” program.