Experience Management - Supervising Associate-Pakistan

EY
Full time Full day
Karachi

Our Experience Management (EM) team is committed to providing our client-serving professionals with relevant experiences to promote career development and growth. As an Experience Manager, you will be identifying talent with specific skill sets to build diverse teams supporting our clients. You'll build relationships at all levels and be a trusted and strategic business advisor to our business leaders. You'll also interact with various business functions, including finance, operations, and business development, and be a crucial piece in helping to drive our business in meeting strategic goals.



The opportunity



You will work to successfully execute resource/scheduling assignments that are complex and require extensive relationships with engagement managers. You'll focus on matching resource needs with availability while taking into consideration skills required, personal preferences and engagement risk. You'll coordinate with other EMs and client service leaders to balance workloads and address staffing needs as required.



Your key responsibilities



  • Assign appropriate client service personnel to engagements by accessing information, reviewing options available and presenting recommendations based on policies and client requirements. Challenge, as appropriate, scheduled hours and personnel to make sure of efficient utilization of resources.
  • Promote and monitor the sharing of resources; network with other team members across regions and service lines to address resource needs and/or conflicts.
  • Identify and address scheduling risks (e.g., excessively high/low utilization, morale issues, performance issues, staff/engagement/client issues). Take action to decrease individuals' unassigned time and balance the workload of engagement teams.
  • Resolve conflicts with engagement team members to identify appropriate alternatives in a timely manner considering engagement requirements and developmental goals of supported staff.
  • Build relationships and communicate continually with client service personnel to identify personal schedule preferences and/or career development goals.
  • Focus on engagement needs by appropriately prioritizing staffing decisions.
  • Counsel supported personnel as needed/requested; raise issues to leadership as appropriate.
  • Work cross-functionally with other support functions, including recruiting, talent, and visa and immigration, to best support client servers.
  • Read, review and interpret utilization and scheduling reports. Utilize scheduling tools to assist in forecasting hours, tracking utilization and monitoring headcount. Communicate data to leadership and drive strategic conversations to track plan utilization.
  • Raise critical and complex issues identified to EM leadership.



Skills and attributes for success


  • Strong analytical skills; detail-oriented
  • Very strong communication skills, both oral and written
  • Proficient at negotiation skills and conflict management
  • Ability to be creative and "think outside the box"
  • Moderate understanding of Excel
  • Strong client service focus; responsive to requests and maintains a sense of urgency in resolving issues.
  • Comfortable working longer hours as needed



To qualify for the role, you must have


  • Bachelor's degree or equivalent work experience
  • 5-7 plus years of relevant experience. Experience in a professional services firm desired



Ideally, you'll also have


  • Proficiency in Microsoft applications
  • Strong problem-solving skills
  • Some supervisory experience



What we look for



We're interested in knowledgeable professionals ready to take ownership for spotting trends and improving our processes. You'll need to be naturally curious, ready to learn and have a genuine passion for improvement. If you're aiming to influence change within a world class organization, all while developing your own career, this role is for you.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

BOHRADEVELOPERS
Full time Full day
We are looking for a Content Writer to join our editorial team and enrich our websites with new Search Engine friendly content. Your duty will be to proofread/edit content produced by our writers for possible grammar mistakes, punctuation, sentence structuring...
Karachi
Feroze1888 Mills Limited
Full time Full day
Procurement Officer (TRIMS) required at Feroze1888 Mills Ltd. Qualification: Graduate. Experience: Must have 2-3 years of relevant experience. Trims & Accessories purchase (preferably in Knitting industry). Skills: Vendor Management. Communication & Negotiation Skills. Proficiency in Excel. Apply by: October 31st...
Karachi
Siemens Pakistan Engineering Co. Ltd.
Full time Full day
We are a collection of innovative minds building the future, one day at a time. Together, we create technologies that take society further. We’re looking for people with the skills and vision to build a better tomorrow. Join our Transmission...
Karachi