Real Time Analyst – Work...

Ibex
Full time Full day
Karachi

This person will be responsible for scheduling, controlling leakages, maintaining attendance and employee records, reporting, analysis and real time tracking of Operations

Key Responsibilities:


  • Able to monitor real-time ACD agent work state reports

  • Able to manage Daily Staffing Levels

  • Able to manage call-in line

  • Able to Control Leakages & maintain records efficiently

  • Real time Tracking

  • To be able to identify and foresee problems in the existing system and come up with solutions and improvements in the system.

  • Able to improve team bonding and facilitate communication in the team members.

Job Specification:


  • Minimum 1 year of relevant experience of Contact Center.

  • Bachelor’s degree

  • Proficient with MS Office particularly MS Excel (Spreadsheet)

  • Possess Knowledge of Call Centre Operations and Management

  • Possess Reporting and Analytical Skills

  • Time Management skills

  • Ability to work under pressure

  • Must be able to work under pressure

  • Flexible to work in different Shifts, Weekends & during Public Holidays

Perks & Benefits:


  • Medical Insurance

  • OPD

  • Permanent Employment Status

  • Provident Fund

  • Sick , Causal & Annual Leaves

  • Leaves Encashment

  • Quarterly Bonus

This job is expired. Please use the search form to find active jobs or submit your resume.


Post a resume

Similar jobs

Ibex
Full time Full day
Build, design and deploy web based applications. Collaborate with manager and business stakeholders to refine and prioritize new requirements. Involved in architecture level design of enterprise applications. Verify system functionality, quality, and accuracy. Review design, analysis and code for quality...
Karachi
Click Jobs
Full time Full day
Should be familiar with or has been part of marketing & sales activities. Targeting market segment (Individual, trader, corporate, and multinationals) Meeting with existing and prospective donors. Target achievement and ensure accomplishments with the team. Daily planning and related system...
Karachi
UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as...
Karachi