Front Desk Officer

Full time Full day
Who are we?

Afiniti is the world’s leading applied artificial intelligence and advanced analytics provider. Afiniti Enterprise Behavioral Pairing™ uses artificial intelligence to identify subtle and valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability. Afiniti operates throughout the world, and has measurably driven billions of dollars in incremental value for our clients.


Afiniti is looking for a Front Desk Officer for our Islamabad office. We are looking for a pleasant personality to undertake all receptionist/front desk duties at the desk of our main entrance. That will be the “face” of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. The candidate should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises.

Key Responsibilities
  • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

  • Greet and welcome guests

  • Answer questions and address complaints

  • Receive letters, packages etc. and distribute them- courier management

  • Prepare outgoing mail by drafting correspondence, securing parcels etc.

  • Check, sort and forward emails

  • Monitor office supplies and place orders when necessary via the procurement team

  • Keep updated records and files (for stocks and ingress and egress of goods and supplies)

  • Monitor office expenses and costs

  • Take up other duties as assigned (travel arrangements, schedules etc.)

  • Maintaining library, schedules, attendance, expense reports & seating plans

The ideal candidate will have
  • Minimum 3 to 4 years of proven experience as front desk representative or relevant position

  • Must be able to work flexible hours but primarily PAK hours 10 AM and onwards

  • Familiarity with office machines (e.g. fax, printer etc.)

  • Knowledge of office management and book keeping

  • Proficient in English (verbal and written)

  • Excellent communication skills (written and verbal)

  • Proficient with MS Word, power point and Excel and all operating systems (Advanced)

  • Strong communication and people skills

  • Good organizational and multi-tasking abilities

  • Problem-solving skills

  • Management of national /international courier/shipments & account management

  • Stock/inventory management

  • Excellent planning and organizational skills

  • Analytical and problem-solving skills

  • Team working & problem solving

  • Assist & support in administrative tasks

  • Attention to detail but also the ability to see the implications for the bigger picture

  • Organization, time management, prioritizing and the ability to handle a complex, varied workload

Education & Qualifications
  • Bachelor’s degree in a relevant discipline

Salary & Package

As well as a competitive base salary dependent on the number of years of experience, we also offer Corporate benefits.

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