Associate Telecom Engineer

Ibex
Full time Full day
Lahore

Job Overview

Associate Telecom Engineer is responsible for supporting global telephony operations across ibex. call centers. Acting as POC for all telephony requests, be it questions or problems. The role requires Administration, troubleshooting and working on day to day operational issues, with coordinating with respective technical teams.

Job Description



  • Acting as POC for daily telephony issues and concerns

  • Supporting Telephony Operations as Tier-2 and Tier-3

  • Troubleshooting day to day operational issues with respect to Avaya and its integrated platforms

  • Coordinating multiple tasks or problems with other teams globally

  • Ensuring problem resolutions within SLA boundaries

  • Performing telephony changes and administering PBX as per Standard procedures

  • Tracking daily tasks, change requests and projects work for productivity

  • Performing daily / weekly / monthly system maintenance tasks

  • Preparing and maintaining accurate system and client documentation

  • Supporting multiple platforms and expand knowledge as per job requirement

  • Supporting Telephony Projects Fulfilling relevant project roles as per assignments

  • Meeting project milestones / deadlines

  • Providing daily / weekly status reports for on-going projects


Job Specifications



  • Bachelors in Telecom, IT or related field

  • Certified or Trained in Avaya (preferred)

  • Additional courses in Telephony / VoIP (Plus)

  • Good conceptual knowledge of ACD / call center CTI technology

  • Excellent time management and multi-tasking skills

  • Strong interpersonal, verbal and written communication skills (English)

  • Excellent presentation and reporting skills

  • Flexibility and availability for working any time of day and any day of week (bulk of the work will be during night time)

  • Ability to communicate affectively on complex scenarios over conference bridges


Perks & Benefits



  • Bi-Annual Bonus

  • Provident Fund

  • OPD

  • Medical Insurance

  • Group Life Insurance

  • EOBI



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