Electronic Store Manager

Broadpeak Technologies
Full time Full day
5 year(s) or above experience

  • Primary job function is to manage all aspects of the functions of the store
  • Manage day-to-day store operations, including:
  • Targeted sales achievement Merchandising/promotional activities
  • Customer service and retention, Audits, Employee training, Inventory management, Cash handling, reconciliations and deposits
  • Customer satisfaction measured by surveys, Store safety and security
  • Schedules employees for optimum store performance, including back up plans for peak hours, vacation, sick time, training, etc
  • Ensures proper opening and closing of the retail location
  • Achieving goals by leading the team in inside sales, outside events and outbound marketing
  • Drives success by ensuring employees follow the sales process
  • Assists customers, handles customer escalations and promotes a positive customer experience
  • Assists with the management of the approved store budget by monitoring adherence to customer fee and credit policies/practices
  • Assists in the training of all retail staff of company sales procedures/policies, programs, promotions, incentives, etc
  • Maintains desired store appearance according to company standards
  • Maintain proper and adequate levels of inventory to support sales traffic
  • Participates in month-end inventory reconciliation and audits with Inventory/Sales Representative and the Store Manager. Communicate to Internal Audit Manager any inventory discrepancies
  • Coaching retail sales staff. Positively influences and motivates all employees by maintaining a team approach in the day-to-day management of all employees. Addresses performance issues to ensure quality and efficiency in the sales process
  • Recruiting, selecting and hiring staff
  • Conducts weekly staff meetings to communicate company trends, happenings, performance statistics and standards
  • Achieves established sales quotas and leads by example in all aspects of the sales process, product knowledge and customer satisfaction/retention
  • Managing all aspects of store security and report additional needs or findings to the Store Manager. This includes off duty police officers, video surveillance, bank deposits, etc
  • Demonstrates technical competence for products and services sold
  • Maintains a relationship with the Operations Management that allows for ongoing knowledge of and participation in development, customer-related issues and resolution of these issues
  • Engages in community activities and business development that support business goals
  • Shares best practices with other stores
  • Must have hand on experience of electronic store management
  • Must be well aware of trending technologies
  • Must know about trending gadgets and customer demands
  • Vigilant in providing and ordering the latest models of electronics and gadgets
  • Reporting on a daily basis
  • Customer service and retention
  • Achieving goals by leading the team in inside sales, outside events and outbound marketing
  • Maintains desired store appearance according to company standards

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