Assistant Manager Digital Services Operations

Full time Full day
Last Date to Apply: 8th October, 2022

Employment Type: This is a full-time position.
Grade: This is a grade 2B position.
Location: This role is based in Islamabad, Pakistan.

Flexibility model: Hybrid

About the Role:

This position will be responsible for managing operations of digital platforms e.g., APIGW, TOPUP, CPA and service platform nodes, like SDP, SMSC, CGW, USSD, RBT, ICS and development of APIs at APIGEE (Google) APIGW etc.

Your Impactful Goals will include:

Timely escalation to the relevant teams on the issue

Ensure quality level performance monitoring and troubleshooting before raising to backend teams.

Resolution of customer complaints.

Vendor Management

Your Typical Day will look like:

Identifies operational problems by observing and studying system functioning and performance results; investigating complaints and suggestions.

Improves operational quality results by studying, evaluating, and recommending process re-design, implementing changes, contributing information and opinion to unit design and modification teams.

Maintains safe and healthy work environment by following and enforcing standards and procedures.

Performing daily health checks.

Timely execution of changes in network.

Collaborate with stake holders for smooth operations and service designs

Ensure deliveries from vendor within SLAs

Follow-up with vendor support team to resolve product and incident related problems.

Development of APIs to expose Telenor internal APIs to external partners.

Operations of APIGEE (Google) APIGW solution.

Operation and Maintenance of the hardware and software of digital and VAS nodes (APIGW, TOPUP, CPA, SDP, DPDP, RBT, USSD, SMSC, CGW, SMS FW, ICS, MCA etc.)

Ensure backups, housekeeping activities, etc.

Implementation of information security procedures and policies.

Customer Complaints Handling

Your Career Path:

Opportunities to grow into roles such as Digital Planning, Web and Retail Operations, Charging and Billing Operations or Product Development.

What we\'re looking for:

Education: Minimum Bachelors in Computer Science preferred (From a recognized university)
DevOps Certifications will be a plus.
Work experience: 4-6 years of experience in relevant field will be preferred and including development experience.

Functional Skills/Knowledge Areas:

Change Leadership (Innovative, proactive and customer focused)

Functional Competence

Marketplace Insight

Result Orientation (Able to handle stress, self-driven & flexible)

Team Leadership

Ability to work independently as well as part of a team.

Excellent interpersonal communication skills (Listening, Speaking, Reading & Writing)

Why should you join us at Telenor?

At Telenor Pakistan, we provide you the platform to work in a challenging and rewarding environment to become a skilled professional in your chosen field of interest. As one of the top employers of the country, we enable you to realize your dreams in a collaborative environment of diversity and openness to new mindsets.

As an equal employment opportunity provider, Telenor Pakistan makes all decisions of employment purely based on merit irrespective of race, caste, gender, creed, color, religion, sex, national origin, or disability.

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