Contact Center Executive

MCB Bank
Full time Full day
Islamabad
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Contact Center Executive

Operations
Islamabad, Rawalpindi

Apply By Nov 3, 2022

Job Description (total positions: 1, posted on: Oct 3, 2022)
  • Answer incoming customer phone calls and take appropriate action for each call
  • Perform basic account maintenance activities and utilized bank policies to solve customer\'s issues
  • To endure that the highest level of quality customer care is delivered and all problem incidences are
  • reported and highlighted
  • Achieve established standards for call handling quality, Sales, and productivity
  • Capture customer\'s data as per defined standard operating procedures
  • Attend mandatory training sessions to stay updated on product or company policy changes
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Utilizing software, databases, scripts, and tools appropriately
  • Ensure compliance with all company / client policies, procedures, and practices
  • Positive Attitude, goal-oriented, and team player
Required Skills

Collaborative and Problem Solving, Listening to Customers, Customer Services Operations, Client Contact Skills, Customer Relation Management, Interpersonal and Communication Skills,

Industry
Banking/Financial Services

Category
Client Services & Customer Support

Job Type
Full Time/Permanent ( First Shift (Day) )

Gender
No Preference

Minimum Education
Bachelors

Career Level
Experienced Professional

Minimum Experience
1 Year

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