Resourcing Pool Officer

British Council
Full time Full day

Resourcing Pool Officer

Date: 15-Mar-2023

Location: Islamabad, South Asia, PK

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK

These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications

Pay band: 4

Location: Islamabad

Number of Positions: 1

Department: English and Exams

Contract type: Fixed Term

Closing date: 29 March 2023, Wednesday 23:59 PST

Role Purpose:

The purpose of this role is to assist in planning, training and deploying the right mix and profile of Venue Supervisors and Venue Staff for Test Day delivery. Responsible for ensuring accurate resource availability on the test day, capability, contingency and pipeline to meet demand of venue staff for different types of exams. This role will be making best use of technology to ensure the timely and accurate communication of duty schedules to the resources. This role will execute all relevant actions suggested by the manager and head assigned to him which are part of developing work force plan, resource engagement/retention plan. This role will also manage and ensure that performance motoring is conducted regularly and share any abnormal incidents/ behavior/ trends with manager

Main Accountabilities

Product Service Delivery

  • Check availability of resource Pool and use IT/BOSS systems to ensure accurate scheduling

  • Be able to plan a capacity profile to meet the provisional demand forecast for different exam products

  • Timely communications with VS and test day staff to ensure smooth exam delivery

  • Manage logistics of Training of VS & support training as and when required

  • Managing the system of Performance evaluation of VS

  • Ensuring VS are paid accurately and timely through payment process

  • Support management in staff recruitment

Customer service

  • Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues relating to venue staff ; coordinating input from other colleagues/departments/managers as required, to do so.

  • Ensures the customer is kept informed throughout the process.

Relationship & stakeholder management

  • Advises on or directly engages with Venue Staff when issues/ complaints arise to provide solutions

  • Develops good working relationships with all operation teams, customer services and procurement

Risk & compliance

  • Contingency planning and risk management of supply.

  • Ensuring standards and performance for VS to manage Exam security and compliance

  • Ensuring Compliance aspects of VS throughout the process of venue staff management

  • Managing short term supply issues and planning contingencies during exam delivery

Analysis & reporting

  • Supports daily/weekly planning/capacity meetings

  • Prepares dashboard consisting of weekly/ monthly reporting of venue staff utilization

Commercial & resource management

  • Operates and runs regular reports on range of standard, corporate financial processes and procedures to enable effective budget and resource management for the team, unit or project(s) – e.g. purchase order system, FABS, SAP, procurement processes or BOSS.

Safeguarding requirement:

The post holder will understand the importance of Safeguarding and ensure policies and processes are in place to offer maximum protection of young people at all relevant events and venues and ensure compliance with the British Council Safeguarding policy

Escalating concerns relating to Safeguarding to the National Safeguarding Manager Pakistan

Role Requirements:

  • Experience working in an exams environment

  • Must have knowledge/ experience in child protection policies and practices

  • Knowledge of British Council EDI and recruitment policy’s and standards

  • Experience or evidence of non-permanent resource management

  • Knowledge of Working on scheduling software

Essential Core Skills for the Role:

  • Communicating and inflencing (L2)

  • Planning and Organising (L2)

  • Managing People (L2)

Our Values and Behaviours:

British council values and behaviours are applicable across our organisation, in all roles and at all levels. They are important because they say what we stand for at the British Council and help us to deliver our strategy. We use them to guide our decision making, as well as guiding how we treat one another and the people we work with. These will be assessed in the selection process

Our values are:

Open and Committed; Expert and Inclusive; Optimistic and Bold

The behaviours for each values pair can be found on our Intranet SharePoint site for internal staff and at our Careers portal for external applicants

A connected and trusted UK in a more connected and trusted world

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities

The British Council is committed to safeguarding children, young people and adults who we work with

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children

If you have any problems with your application please email [email protected]

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted

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