Customer Service Representative

Job Details

Job Description:

We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive. This individual will be responsible for providing excellent customer service and technical support to our clients and customers.

Essential Duties and Tasks:

• Provide excellent customer service and technical support to clients and customers via phone, email, and live chat


• Respond to customer inquiries and issues in a timely and efficient manner


• Troubleshoot and resolve technical issues with the services.


• Escalate complex issues to the appropriate department or team member for further assistance


• Document and track customer interactions and issues as per company policies


• Gather customer feedback and provide suggestions for improvements to products and services


• Participate in ongoing training and development to stay informed about new products and services


• Collaborate with other departments within the company to ensure a seamless customer experience


• Meet and exceed customer satisfaction metrics and goals

Required Skills:

• Strong customer service and technical support skills


• Excellent English communication and problem-solving skills


• Strong ability to multitask and prioritize


• Experience with SAP and other software like CRM is a plus


• Ability to work effectively in a team-oriented environment

Perks and Benefits:

• Professional development and training opportunities


• Collaborative work environment


• Opportunities for growth and advancement within the company


• EOBI Insurance


• Bi-Annual Increments


• Performance-Based Bonuses/Lunch/Dinners/Trips

If you are a customer-focused individual with a passion for providing excellent customer service and technical support, and you meet the qualifications listed above, we encourage you to apply for this exciting opportunity.

Company Description

Major Responsibilities and Tasks:

Develop and implement effective public relations strategies

Collaborate with other departments within the company to ensure work efficiency

Working knowledge and competency with case management software

Strong public relations skills and consideration for dealing with clients and witnesses

Knowledge/experience of legal database

Assisting with the preparation, filing and service of pleadings

Organizing and managing documents, including the creation of spreadsheets

Drafts legal documents according to judicial procedures

Conducts research on legal policies and presents written analysis to solicitors

Review and production of documents and responding to particular requests

Assisting with the litigation preparation

Creates and keeps track with the accidental cases

Performs other related duties as assigned.

Tags

affinityvibez customer service csr jobs jobs in lahore jobs in pakistan jobs near me affinity jobs

• Start Date: 2023/03/24




• Company: AffinityVibez (PVT)Ltd




• Salary: 35,000 - 45,000 per month




• Job Type: Full-time




• Location: Lahore