Process Improvement Manager

Job Purpose

This role will be responsible for supporting the ICSS Process Improvement Director in assessing and delivering the prioritised improvements across ICSS teams. This will require coordinating with tower GPOs to understand and develop appropriate best practice , support implementation and driving effective governance structure with stakeholders in ICSS. This role would report to Global Head of ICSS Operations ICSS Process Improvement Director, but as there will be considerable focus on GFS processes and policies, the role will work primarily with LOC ICSS Leads, GSK export teams (TPF and business) and the GPOs both in GFS and other related functions. Through their knowledge/experience, the ICSS Process Improvement will be able to build strong relationships with GPO teams, develop proposals, influence stakeholders and provide appropriate governance to work to ensure expected delivery and risk mitigation

Education, Experience & Skills:

• Qualified Accountant with 10 5 years related experience in managing the navigation of decisions and/or their execution through multiple parties in major, matrixed organization. Must Preferred to have prior experience in transformation and/or change programmes




• Ability to coordinate several activities at once, quickly analyse and resolve specific problems




• Ability to manage tasks, work independently, and proceed with objectives with minimal supervision

Key Responsibilities:

• Review of internal and external information (audits, reviews etc.) identify key areas for improvement and priorities accordingly.




• Work with ICSS and GPO organizations to assess the appropriate changes required to operating model, processes (e.g. BSR), systems, policies and resourcing to deliver the improvements.




• Support the creation, implementation and delivery of change projects based on the proposals to deliver the required change. Including training programmes for local teams




• Able to effectively influence customer groups and ensure financial issues are readily resolved and managed by an ability to influence the matrix organization. The role-holder will be accountable for the quality of deliverables and for ensuring that excellence in service delivery is maintained as the External and Internal environments evolve.




• Responsible for supporting the multiple Business customer groups interfacing with numerous Finance Partners and Senior Management Stakeholders.




• Able to communicate with Commercial Finance Partnering teams – ability to influence and form close working relationships with team leaders and their team members.




• Other internal customers such as Corporate Finance, Global Tax, Compliance and external customers such as External Auditors, Tax Service Providers, Tax Bureau Officials




• Ensure proactive and effective co-ordination to deliver first class Financial Management reporting




• The role holder will be responsible for ensuring that the hand-off between the Commercial Finance Partners, In-Country Shared Services and FRA work in a seamless manner where roles and responsibilities are clearly defined.




• The role holder will need to acquire a solid understanding of GSK financial systems such as SAP and its related extensions CERPS, BISON and ICT along with a comprehensive understanding of GSK / GFS Financial Processes

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.

Contact information:

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