Business Analyst I

S&P Global Corporate




The Role : Business Analyst I




The Team: In this role, you will be working with a team of enthusiastic members supporting our Salesforce and OTC technical solutions and guiding our business partners & end users with industry best practices, solution design, & creating long term value to our customers.




The Impact: By providing state of the art technical Support for our Market Intelligence Salesforce Production instance. Your role would have a high impact in investigating and diagnosing technical issues. The data you provide would be used by our scrum teams in their resolutions




Responsibilities : Support S&P Global’s critical CRM system for continuous excellence in Commercial Operations.



Work with end users, product owners, and development teams from our Order-to-cash tools, Salesforce, and Entitlements teams.



As a Business Analyst, you will have the responsibility to be proactive in understanding and analyzing technical solutions and how to improve them. You will be asked to identify areas to strengthen the operational effectiveness and excellence, leverage technology and improve the quality of process, programs or applications for the business area(s).



Engage with stakeholders and understand requirements for issue resolution



Be an active member of a technical support team and manage the resolution of critical incidents



Assist in creating comprehensive technical documents



Effective execution of Month-end close process through collaboration with various stakeholder groups and mitigating impediments as necessary



Supervise activities between resources, and facilitate smooth workflow for service delivery



Build Knowledge Base articles, Playbooks, documentation



Identify opportunities for functional improvements and enhancements to maximize the effectiveness of available technology



Monitor user feedback and areas of concern; Engage with Scrum team and Product Owner for suggestive areas of improvement



Be up to date with current field practices to enhance service standards and delivery



Understand end-to-end solution and integrations in the overall architecture



Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results




What We’re Looking For:

Should have at least 2 years’ experience working with Salesforce and/or on a Technical Support Team in a related field.



Basic understanding of Agile best practices



Good understanding of development environments and testing processes



Good communication skills (Verbal and Written) and be able to articulate the problems and provide comprehensive solutions



Bachelor’s Degree or Master’s degree in engineering or equivalent



Excellent team player & interpersonal skills



Experience collaborating with clients on business process enhancements




Preferred Qualification:

Knowledge of CPQ or other OTC Applications will be an added advantage



Knowledge of Salesforce Application will be an added advantage (some combination of Opportunity Management or Quote Management implementation knowledge is a plus)




Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.




Grade/Level : 8




The Location: Islamabad, Hyderabad, Gurgaon




About Company Statement:

S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.



S&P Global Engineering Solutions solves for tomorrow’s challenges today by transforming workflows and end-user experiences with data, insights and technology.



#LI-USA



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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.



If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.




US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.



----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)




Job ID: 286914


Posted On: 2023-05-05


Location: Islamabad, Pakistan