Associate - Support Specialist (Reporting & issue triaging), Rapid Innovation, Karachi

Full time Full day

Working with the MENA Assurance Operations Team, you will provide analysis & reporting to support leadership decisions. You will also carry out project management tasks for special projects that contribute to achievement of the business objectives.

The Opportunity

At EY, Support team has been a driving force for our transformation. As part of our vision to build a better working world, we bring this focus to our leadership by presenting analysis/reports or undertaking specific projects / implementing initiatives that support and/or follow through on critical business decisions.

The role will be based in our Karachi center of excellence and will support MENA Assurance leadership team.

Your Key Responsibilities

The candidate will be responsible for providing support to the RPA/ TIDE reporting team and ensuring the accurate and timely delivery of reports. The role will also require the resource to monitor issues coming to the support mailbox and triage it to the right support teams. As a support Specialist you will provide support in preparing reports and to develop & deploy new reports. Work closely to ensure data accuracy and completeness for reporting purposes. Troubleshoot and resolve issues related to any data discrepancies. Ensure timely and accurate delivery of all reports according to established schedules. Assist with the creation of ad-hoc reports as requested by business stakeholders. Furthermore, you will work with stakeholders to gather information and troubleshoot issues relating to RPA & TIDE portal. Collaborate with cross-functional teams to resolve issues in a timely manner. Keep track of issues resolved and follow up to ensure resolution.

To qualify for the role, you must have

  • At least 2 years of experience in reporting or analytics support role

  • Bachelor's degree in computer science

  • Experience in Microsoft Excel, reporting tools such as Power BI and other data processing tools

  • Strong analytical and problem-solving skills

Ideally, you’ll have

  • Attention to detail and ability to work independently

  • Strong communication skills, both written and verbal

  • Ability to multitask and manage multiple priorities

What we look for

A quick learner, who can collate information in multiple dimensions to draw out meaningful insights. A proactive approach to work and the curiosity to seek out new challenges. If you’re ready to make a real contribution to our goal of building a better working world, this role is for you.

What working at EY offers

  • We offer a competitive compensation package

  • a culture that encourages people to speak up, learn and thrive in a diverse environment

  • Career support from some of the most engaging colleagues in the business

  • The ability to take on different responsibilities and learn new skills

About EY

As a global leader in assurance, tax, transaction, and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities, and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. Apply now.

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