Business Analyst I - Salesforce

S&P Global
Full time Full day
The Team: We are the premier provider of data feed products to the global investment community. As we continue to expand our coverage - not only in the US, but Europe and Asia as well - and improve our products and solutions, it is increasingly important to complement our best-in-class services with an exceptional organization of people.

We pursue excellence in everything we do. We value results, encourage teamwork, and embrace change. Our team is responsible for the design, architecture, develop, and implement CRM and Oracle Financial Cloud applications for the organization wide needs

The Impact: As a Salesforce PMBA who works in our Business System Analyst role you will use your extensive Salesforce Platform skills experience to help lead and improve the S&P Global Salesforce Platforms. You will make strategic decisions on the future state of the platform, as well as lead large Platform wide projects on all facets of the Salesforce application, from Service Cloud, Sales Cloud, App Partners and more

What’s in it for you: This position provides an unprecedented opportunity to shape the future of the S&P Global S&P Salesforce Instances. You will provide leadership to a large team of in-house Salesforce professionals and become a visionary in the future state of the platform as it scales out across the division. You will have the opportunity to design solutions based on Salesforce best practices and use your technical project management skills to lead large projects end to end in an Agile environment across one or multiple CRM teams. You will also have the opportunity to mentor and eventually manage a team of highly skilled professionals.


Provide strategic direction for the Salesforce system and work with various stakeholders to establish and implement best practices with regards to system configuration, unit testing, maintenance, security and access controls, and data integrity

Administration of the Salesforce environment including customizing and implementing, security model, custom applications, object Management, Lightning App Builder, workflow rules, Process Builders, Lightning Flows, validation rules, dashboards, reports, and so on

Coordinate testing and manage deployment of software updates

Utilize leadership skills in mentoring other Salesforce Administrators

Work in partnership with key business users, identify potential ways of improving the efficiency and/or effectiveness of current business operations

Build a deep technical understanding and expertise of how the order to cash business operates departmental/divisional structure, functions, processes, procedures, and current application functionality

Assist with the design of Salesforce solutions and project planning. Add value in all stages of project work (definition, development, deployment)

Deployment planning. Understanding of Automated Deployment tools Copado/Version Control system is highly preferred

Strong background in Salesforce Sales module

Must know how to migrate data from using tools like data loader, work bench, to perform data migration

Lead & Coordinate with QA, UAT and Go-Live Activities

What We’re Looking For:

Required 1+ Years of experienced Salesforce Business Analyst / Administrator (lightning preferred) with excellent communication skills

Minimum 2 years of lightning development experience

Experience with Salesforce Cloud and Service Cloud, SFDC integration, and ERP integrations

Should have a thorough understanding of configuration of (workflows, validation rules, approval process, custom formulas, page layout, and record types).

Thorough knowledge of delivering projects in an agile scrum environment

Able to provide leadership, participate and be a productive member of the team. Must be able to manage time with multitasking.

Knowledge or working experience in Order to Cash systems /CPQ would be a plus

Be the lead subject matter expert in driving the industry best practices for the CRM ecosystem and associated integrated tools

Basic Qualifications:

Minimum of 1+ years of Salesforce CPQ experience.

Preferred CPQ hands-on experience, assist in hands-on solution design, proof-of-concepts, process flows, as well as configuration and deployment required to support current and new projects.

Experience with DocuSign and Revenue Recognition in Salesforce.

Strong initiator and ability to work with limited supervision

Experience in Lightning is preferred

Proficient in continuous integration environments (Copado, Jenkins)

Ability to continuously learn and develop new skills to maintain technical currency

Strong problem solving, critical thinking, troubleshooting, and analytical skills to set up and interpret logic, data, and rule relationships

Excellent verbal and written communication skills

Demonstrated listening, analytical, organizational, and time management skills

Demonstrated ability to work independently and cross-functionally, including in high-pressure situations

Recommends development and configuration strategies received minimal guidance Uses subject-matter expertise to advise others

Help in defining integrations with other systems using Salesforce APIs

Strong SQL skills and familiarity

Preferred Qualifications:

Salesforce Administrator /Advanced Administrator

Salesforce Sales Cloud consultant

Copado Certified Administrator (nice to have)

Copado Developer (nice to have)

SAFe practitioner (nice to have)

Willing to work in Night Shift.

Flexible Working (optional)

We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

Return to Work

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

Grade/Level (relevant for internal applicants only): 08

The Location: Islamabad, Pakistan

About Company Statement:

S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.



Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.

----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)

Job ID: 287089

Posted On: 2023-05-09

Location: Islamabad, Pakistan

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