SailPoint & Zscaler Support engineer

Position Overview

• Virtual appliances support:
  
  
  
  
  • Monitoring SailPoint connections to maintain up-time.
  
  
  • Troubleshooting user account and connection issues.
  
  
  • Create/update Transforms to adapt to business needs.
  
  
  • Support, monitor, and troubleshoot Zscaler connectivity
  
  


• Virtual appliances engineering:
  
  
  
  
  • Perform audits quarterly.
  
  
  • Build Access Request Portal.
  
  
  • Create new connections as needed.
  
  
  • Update schema to facilitate onboarding new categories of personnel (e.g. contractors).
  
  
  • Assist with application integration.
  
  
  • Design and help build a high-availability environment for SailPoint.
  
  
  • Hypercare support for as-needed/specified post-production sign-off addressed via Change-Order.
  
  


• Engage with, and advise stakeholders within the business on Identity and Access Management best practices.


• Asses security systems and measures for weaknesses and possible improvements


• Share and document your knowledge with teammates and guide them in resolving complex technical problems.


• Ensure accurate and timely resolution of all assigned issues, confirming a strict SLA

• Bachelor’s degree in Computer Science or equivalent in work experience.


• 4-5 years experience required in SailPoint & Zscaler.

• Solid communication (Verbal, Written) and interpersonal skills


• Experience and knowledge in building out SailPoint IDAM solutions

• Team player, collaborator

• Ability to work independently and provide guidance to new staff on the team

• Customer experience with cloud and hybrid infrastructures, broad experience with Microsoft 365 Security and Azure Security.


• Client-facing communications skills (verbal & written), including the ability to communicate with all levels, from developers through C level Management.


• Ability to work independently in a fast-paced environment where technology and customers' requirements can change regularly.