CSR - Ecommerce
VASLFull time Full day
We are looking for a customer service agent for an e-commerce company. Work US hours. Reliable with at least two years of e-commerce customer service experience on the phone, email, chat, and order processing.
- Provide knowledgeable answers to customer phone and email inquiries regarding products and brand
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
- Manage ongoing customer relationships utilizing our CRM tools
- Develop collaborative, positive working relationships with the team
- Assist customers with after-sales service issues
- Be a primary contact for customer inquiries about our products and brand.
- Able to communicate our company policies concisely to client
- Minimum of 2 years experience in e-commerce customer service
- Knowledge using Shopify, ShipStation, Re: amaze, Amazon Seller Central, Slack, Google Drive, and Asana
- Reliable with work schedule and responsibilities
- Outstanding written and verbal communication skills, phone etiquette
- Demonstrates initiative with the ability to multi-task and detail oriented in a fast-paced environment
- Proven to be organized, methodical, rigorous
- Strong team player
- Photoshop and other software basic skills preferred but not required
Job Type: Full-time
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