OSS Support Engineer

Full time Full day

About this opportunity

We are now looking for an OSS Support Engineer in our MMEA S&R organization. This is an opportunity to work at a market level in an organization which is operating in more than 180 countries. We are at the forefront of developing and delivery most advance equipment in telecommunication industry, and we ambition to have an OSS authority which can support us in this fast-paced industry.

What you will do!

  • Work as technical SPOC for OSS domain issue for customer.

  • Validate that customer requests according to contract.

  • Implement problem management actions, report results of implementation.

  • Perform Pre-emptive / reactive support.

  • Write RCAs for outages or issues.

  • Handling emergencies, HOT issues.

  • Act as investigation Leader with the responsibility to own E2E CSR investigation and progress.

You will bring!

  • Min years of experience: (4 to 8)

  • Domain experience: OSS knowledge – experience with RedHat, EMC Storage, backup solution, HP Blade, Scripting. Perl, java, Ericsson products like ENM and ENIQ is required for the position.

  • Ericsson Orchestrator, Traffic Monitoring System, Ericsson Network Location and Mobile Positioning System knowledge is a plus

  • Problem Solving, Critical Thinking, Delivering results & meeting customer expectations

  • Negotiation & argumentation skills

  • Planning & organizing skills

  • Presentation & communication skill

  • Working with people

  • Applying expertise & technology to provide solution

  • Need to be flexible in working time and also travelling depending upon the requirement

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

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