Customer Care Specialist

Full time Full day

We are seeking a highly motivated individual for the position of Customer Care Specialist for Lab Automation Instruments. In this role, you will be responsible for providing technical support and troubleshooting assistance for our liquid handlers and filtration instruments used in laboratory automation. The ideal candidate must have strong problem-solving abilities, a quick learning aptitude, and excellent verbal and written communication skills.


  • Provide remote technical support for laboratory automation instruments including liquid handlers and filtration instruments

  • Independently troubleshoot instrument/applications issues and provide solutions in a timely manner

  • Collaborate with cross-functional teams to solve previously unseen customer issues and ensure satisfaction

  • Develop and maintain technical and scientific knowledge base of assigned instruments

  • Conduct remote trainings and instrument inspections for customers and team members

  • Timely document case progress in the CRM

Educational Requirements:

  • Minimum: Bachelor's degree or equivalent in any field

  • Preferred: an advanced degree in a technical field

Experience Requirements:

  • A minimum of two years experience in a customer-facing role (retail, support, customer care etc.)

  • Excellent verbal and written communication skills

    • Fluency in written and spoken English is a must

  • Demonstrated strong troubleshooting and problem solving abilities

  • Ability to work independently and collaboratively with international cross-functional teams

  • Ability to synthesize conclusions based on technical information from different fields, like application science and engineering

  • Insatiable curiosity and willingness to continuously learn and improve professionally

  • Strong attention to detail and ability to manage multiple tasks simultaneously

  • Willingness to work from 6pm to 3am (night shift)

If you are passionate about laboratory automation and have the required skills and experience, we encourage you to apply for this exciting opportunity.

What We Offer

  • Market Competitive Salary

  • Flexible Hours

  • Favorable Environment for Career Growth

  • Health Coverage

  • Retirement Plan

  • Target-Based Biannual Bonuses

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