SOC Analyst L1

Full time Full day

Position Overview

This is a rotational position, and you will need to be flexible to work 1
st, 2nd, or 3rd shift.

The SOC Analyst is primarily responsible for:

  • To monitor and fight threats to an organization's IT infrastructure

  • Utilize and adhere to defined workflow and processes driving the response and mitigation efforts

  • Collect relevant artifacts in support of incident response activities

  • Conduct technical analysis on impacted systems to determine impact, scope, and recovery from active and potential cyber incidents

  • Validate findings reported by SIEM

  • Take ownership of the cases escalated as events of interest

  • To assess security systems and measures for weaknesses and possible improvements

  • Threat and vulnerability analysis

  • Carries out triage to ensure that a genuine security incident is occurring

  • Flexibility and ability to adapt to ambiguous and changing situations

  • Strong customer service, communication, interpersonal, and analytical skills

  • Enforce a high-quality customer services culture with focus on customer satisfaction

  • Share and document your knowledge with teammates and guide them in the resolution of complex technical problems

  • Need to be able to work independently and provide guidance to new staff on the team

  • Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures.

  • Ensure accurate and timely resolution of all assigned issues, confirming to a strict SLA

  • Experience coordinating resolution of L1/L2 support issues, and escalations as required

  • Design and prepare technical reports, charts, and graphs to record results.

  • Rapidly establish a good working relationship with customers and colleagues


  • Bachelor’s degree in Computer Science, or equivalent in work experience.

Technical Skills


  • Client-facing communications skills (verbal & written) including the ability to communicate with all levels, from developers through C level Management

  • Implement and manage security tools

  • Review incident alerts, run vulnerability tests, and escalate severe incidents to senior analysts in Tier 2 / 3

  • Investigate suspicious activities, contain, and prevent them

  • Reduce downtime and ensure business continuity

  • Audit and compliance support

  • Providing security services to the rest of the organization

  • Basic/mid level knowledge in areas like networking, malware analysis, incident response, and cyber etiquette.

  • Understanding of Networking (including the OSI Model, TCP/IP, DNS, HTTP, SMTP), System Administration, and Security Architecture

  • Experience executing incident handling procedures

  • 3+ years experience in Microsoft Office 365, Azure, Windows Active Directory, Windows Server, Windows 7/8/8.1/10 OS, PowerShell

  • Customer experience with cloud and hybrid infrastructures, broad experience with Microsoft 365 Security, Azure Security

  • Defining new and refining existing business processes with 5 Star support being at the heart of all processes

Nice to Have:

  • Certifications in Microsoft, Cisco, Palo Alto, Juniper, and Linux technologies preferred

  • Experience with ticketing systems such as Service-Now, Zendesk, Jira, Freshdesk, etc.

  • Ability to work independently in a fast-paced environment where technology and customers' requirements can change regularly.

Linux and MAC OS experience

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