Assistant Manager Voice Segments

About the position

Last Date to Apply: 25th May, 2023

Employment Type: This is a full-time position.
Grade: This is a grade 2 position.
Location: This role is based in Islamabad, Pakistan. (Hybrid)

About the role:

As Senior Executive/Assistant Manager Low Value Segment, you will be driving initiatives that shape the direction of Telenor in achieving its customer & revenue ambitions through identifying customer insights using behavioral and research data sets.

Your Impactful goals will include:

The position requires you to work under supervision of Manager Voice Segment for implementation of strategic initiatives and development of day to day analytical/reporting assignments:

• Maintain a close eye on low value customers’ behaviors by ensuring maintenance of reports and dashboards to gauge subscribers, churners, rejoiners, engagement and other kpis .


• Ensuring that the organization is presented with deeper insights, both on opportunities and assessment of past initiatives to drive data-driven decisions.


• Interact with key stakeholders, involving Business Intelligence, Technology, Sales and Product development to drive Segment’s agenda on voice and internet.


• Be responsible for key ambitions involving voice subscriber base growth, voice & combined revenues, product including voice & data adaption, service churn, penetration in new subscribers etc.

Your Typical day at work

• Going through the key base statistics, by looking at the develop reports/ dashboards and identifying areas of concern and opportunities.


• Identifying areas which demand further analysis and presenting them to stakeholders in and across departments.


• Directing the team on analytical work, bringing in the insights beyond behavioral data and exploring multiple dimensions such as geography, payment types , life cycle and so on.


• Converting opportunities into actionable initiatives and executing through product development.


• Making communication plans of the new initiatives.


• Coordinate with Sales & Distribution and the Regional/Circle teams for keeping track of product uptake, quality of sale, voice engagement & penetration.


• Assisting in strategy formulation for and beyond internet for Telenor commercial.

What we are looking for?

Education: MBA, BBA, Economics/Maths Majors
Work experience:

• 1-3 years of experience in related roles


• Experience in analysis of business trends / monitoring of KPI related to Business area


• Experience in Product Development / Execution


• Experience in Business planning / forecasting / Development of Business cases based on current trend

Functional Skills / Knowledge Areas:

• Math / Stats / Analytical Skills with good business and marketing logic


• Immaculate communication skills (both verbal and written)


• Strong Interpersonal skills


• Understanding of Excel and Powerpoint


• Creative Problem Solving

Why should you join us at Telenor?

At Telenor Pakistan, we provide you the platform to work in a challenging and rewarding environment to become a skilled professional in your chosen field of interest. As one of the top employers of the country, we enable you to realize your dreams in a collaborative environment of diversity and openness to new mindsets.

As an equal employment opportunity provider, Telenor Pakistan makes all decisions of employment purely based on merit irrespective of race, caste, gender, creed, color, religion, sex, national origin, or disability.