Research & Support Analyst

We are seeking for Research & Support Analyst to join our team. To be successful in thisposition, you’ll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention to detail. We are looking for an individual with experience in record keeping, timesheet and data entry.

Responsibilities:

• Carrier company invoices are reviewed in detail.


• Collect the relevant information, such as BOL number, Pro Numbers, Consignee and consigner and many more.


• Process them within the client-directed transaction time.


• Mark them and assign notations as per each job description.


• Current we are working with over 200+ CASS clients and carriers.


• Learning the procedures and keeping up to date with fresh product knowledge.

Skills & Abilities:

• Typing: 30-40 WPM


• Excellent presentation and communication skills regarding technical and non-technical concepts.


• Excellent employee


• Strong initiative and self-awareness – a flexible team player


• Creative thinker


• Demonstrated strength in employee communication


• Program planning and facilitation experience


• Experience driving engagement, and building and implementing related programs

Requirement:

• Minimum graduate from a recognized university.


• Previous experience in the BPO industry.


• Minimum of 2+ years of experience with data handling and invoice reading capabilities.


• Strong computer skills including Excel are required. Must be comfortable using filters, tables in excel.


• Self-starter and comfortable working in a fast-paced dynamic environment.


• Strong attention to detail, adaptability, and being very organized.


• Must have excellent communication, strong interpersonal and problem-solving skills, with the ability to build friendly and collaborative working relationships with clients and colleagues.


• Must be fluent in English both oral and written


• Preferable US Clients

What we offer:

• Market Competitive Salary


• Career Growth


• Learning & Development


• Provident Fund


• EOBI


• Paid Leaves


• Medical Coverage (IPD)


• Life Insurance

Location: Gulberg II, Lahore
Shift: 05:30am – 02:30pm

Interested candidates can forward their resumes
at [email protected] mentioning Job Title in the subject.