Specialist IN Level-2

About this opportunity

We are looking for a Specialist IN Level 2 who will be responsible for the coordination, management, execution, reactive & preventive maintenance activities that require an expertise in back office/L2 operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

What you will do

• Operations & Maintenance of Ericsson Charging System nodes


• Performing the reactive and proactive maintenance activities.


• Managing and maintaining the agreed SLAs with customers.


• Coordination with customer for day-to-day issues, planned activities, rectification schedules.


• Alignment with internal and external customers for routine tasks, adhoc requirements, special activities.


• Coordination with different stakeholders to fulfill customer requirements.


• Responsible for subscriber migrations where needed for load management


• Responsible for doing testing and supporting business teams of the Configuration changes made according to the Requirement and rectification of the issues


• EDR analysis and handling of customer complaints to resolve pricing-related issues.

You will bring

• Bachelor level, in engineering (IT, Telecom, Electrical) or


• Basic understanding of Ericsson charging system or any Intelligent Network Platform.


• Charging and Billing, BSS domain expertise


• Knowledge of Managed Service telecom operations practice


• Experience sharing and collaboration skills


• Good communication skills


• Proficient in spoken and written English


• Delivering results & meeting customer expectations


• Excellent problem analysis and solving skills,


• Crafting & innovating


• Applying expertise & technology


• Programming knowledge of any language (C, C++, Java, Python) will be a plus point.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Pakistan (PK) || Pakistan : Federal : Islamabad
Req ID: 723618