Junior OnSite Analyst

Country
Pakistan

Job Family



For almost 90 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, ROI, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of 8,000+ employees



Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and will support your development within our international teams. We are proud of our heritage and our future, as we continue our evolution from Market Research provider to SaaS data solutions and consulting partner. We value extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!



Job Description

• Responding to IT issues; hardware maintenance, software, networking, etc. and implement remote remedies as required.


• Provides effective interface with users, ensuring all diagnostic information is provided for error resolution and incident analysis


• Guide customers through the problem-solving process, directing unresolved issues to the next level of support personnel.


• Provide accurate information on IT products or services.


• Ensure all tickets and configuration items are updated with the service management toolset.


• Follow-up and update customer status and information.


• Pass on any feedback or suggestions by customers to the appropriate internal team.


• Knowledge of the process and methods used to assure that the activities of service meet customer need


• Local Break fix activities as assigned by the Service Desk


• Delivery of support for any walk up appointments (Tech Bar)


• Warm handover from the Service Desk for Chat, phone support in local language


• Hardware commissioning of new equipment, Imaging of returned, failed hardware


• Local application, print and AV Support


• Plus any additional identifed onsite support duties

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential



We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities



We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity



Learn more about how we are driving diversity and inclusion in everything we do on:

https://www.gfk.com/about-gfk/diversity-and-inclusion




At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours



Don't meet every single requirement? Some people are less likely to apply unless they meet all the requirements listed in a job specification. GfK is looking for self-starters to join our innovative team keen to take on a new challenge. So, if you're excited about this role but your skills and experience don't align perfectly with every requirement we've listed, we still encourage you to apply. You may be just the right candidate for this or other roles.