Replenishment Executive

Full time Full day

This job contributes to FrieslandCampina’s success by ensuring a high level of competence in the Customer Care Area. The Customer Care department is responsible for a customer focused, efficient 'Order To Cash' process. The purpose is to deliver and invoice our products to customers with the requested amount, quality and information ensuring lowest cost.

The incumbent is responsible for an optimal VMI plan balancing service and waste and works in close cooperation with the supply team for optimal alignment

What we ask


  • Bachelor or Master degree, preferably in Supply Chain Management/Logistics or Marketing

  • Knowledge of principles such as forecasting, S&OP, statistics

  • Knowledge of sales and marketing in an Food environment

  • Knowledge of ERP-systems (preferred SAP)

  • Knowledge of MS Office

  • Knowledge of operational processes/supply chain management

  • Basic knowledge of Financial Management

  • Experience in leading a team


  • Strong communication & influencing skills towards senior management

  • Strong advisory & interpersonal skills

  • Ability to motivate & commit others

  • Drive continuous improvement culture & mindset

  • Able to work in a multidisciplinary matrix organization

  • Capable to build a true relation of trust with both commercial and supply chain business partners

  • Well-developed analytical skills

  • Adaptability to work throughout all organizational layers

  • Competence and confidence to lead the transformation from the existing way of working to the new way of working based on the new template and tools (change management)

  • Leading a team


  • Customer focus

  • Decisive

  • Team player

  • Critical & result oriented

  • Continuously looks for opportunities and improvements within a daily work context and take ownership in implementing solutions

What we offer

Your salary is based on the weighting of your job, your experience and your training. FrieslandCampina is an equal opportunity employer. We offer not only a competitive salary but also training and education on the job because it’s important for our people to continue to grow. After all, your development is not only good for your career; our products also benefit from it. The mutual exchange of knowledge between colleagues is also evident on the work floor. It is, after all, the most effective way to learn.

Vacancy description

The key tasks of the for this role are:

Customer Collaboration

  • Build customer relationships through exceptional levels of service and communication to ensure customer satisfaction to VMI related topics

  • Align with customer on data needed (e.g. stock levels, point of sales data, data update frequency) to be able to manage their inventory levels optimally while take internal procedures into account

  • Communicates and is in face-to-face contact with the customer to stay informed on, products needed, service level satisfaction and to align internal and external processes in close cooperation with logistics account management and sales


  • Responsible to manage stock levels for assigned customer(s) distribution centers balancing optimal performance achieving required service level while minimizing stock out

  • Align with internal & external stakeholders on optimal VMI plan strategy in order to realize the optimal performance within the Customer SC

  • Solves problems and provides timely solution to ensure minimal impact to customer. Identifies most appropriate action plan and effectively communicates plans to internal and external stakeholders


  • Owns and creates the service level reports of the customer, communicates internally and externally on KPI’s, root causes and action plan. Owns the process to get in contact with the customer to ask for corrections in service level performance if the data is incorrect.


  • Continuously look for opportunities & improvements within daily work context to improve the VMI processes aiming for an optimized process from FrieslandCampina to customer and back

  • Participate in cross-department improvement projects related to VMI

  • Align with internal & external cross-department stakeholders to implement or optimize VMI processes

  • Standardize and implement ways of working and describe associated work processes

  • Update reporting, work processes, quality regulations on time

  • Together with other Customer SC departments responsible to realize service level and other logistics targets

  • Works with the customer to achieve supply chain targets and to optimize VMI processes (service, waste, cost).

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