Associate EDI Application Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!



About the Job


CureMD's revolutionary technology simplifies clinical decision making, streamlines administrative operations and ensures compliance to industry standards and best practices, ultimately saving time and effort to save lives and maximize value. Established in 1997, CureMD is head quartered in New York, USA with a thriving R&D facility in Lahore, Pakistan. CureMD is an organization that caters to the needs of diverse healthcare individuals that our products and technology serve. We believe that in addition to hiring the best talent, a strong sense for values, creative ideas and diversity in cultures leads to creation of better products and services



Are you a problem-solver? Are you curious about the way things operate? You are someone who embraces teamwork, has excellent communication skills, works well through change, and can develop team's esprit de corps to work through the challenges. With your inherent knack for technological developments you will keep abreast of industry related technological advancements, market trends and competitors’ activities to ensure CureMD’s competitive edge in the industry. Someone who loves working with various teams, you thrive on catalyzing your analytical skills. You are action oriented who gels in well in a fast-paced environment, and are driven to succeed by enhancing CureMD’s connectivity with its clients. You will also provide intellectual and interpretive in-depth analysis on various issues. You are someone who is a quick learner, and are able to grasp meaning of new terminologies. If this sounds like you, you are an excellent fit for our Support team. We’re committed to helping employees explore their true potential by becoming the personal connection that strengthens the bond people have with our products. We believe our individual backgrounds and perspectives, help us create the ideas that allow all of us to progress



As an EDI Executive, you’ll be responsible for identifying and escalating emerging product or customer dissatisfaction issues, identifying opportunities for operational enhancements and suggesting improvement strategies. This position comes with competitive pay, great benefits, and dedicated resources to support your ongoing career and personal development



With CureMD you will not only have the opportunity to progress professionally, but also personally for we take pride in not just being a technology company with people but a peoples’ company with technology. As a family we, at CureMD, focus on growth mindset backed by zealous culture that resonates our passion and our voice i.e.: Lets save lives together



Key Qualifications

• Minimum Bachelor’s Degree in Computer Science, IT, or any relevant field.


• Minimum 1-3 years experience navigating and resolving customer inquiries and providing support to customers via phone, e-mail, and chat.


• Excellent verbal and written communication skills


• Knowledge of the Healthcare Industry, Healthcare Insurances Standards and Guidelines for Claims Processing.


• Aware of different connectivity methods and protocols.

Responsibilities

• Channel passion for customer service and claim ownership of the customer experience including comprehensive issue resolution while collaborating with different teams.


• Research and grasp information across multiple tools while keeping the customers engaged.


• Follow up diligently with our client’s insurances to deliver timely reimbursements.


• Analyze claims rejections/denials and implement claim Edits proactively.


• Effectively tailor communication and style to differing audiences.


• Self-manage and work independently in a fast-paced, constantly changing environment.


• Thrive in a culture where expertise is shared and feedback is welcomed.


• Effectively manage time, while showcasing the ability to multi-task, organize and prioritize.