Operations Director

Full time Full day

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

Operations Director is a leadership and management role hosted within the Cloud & Cognitive Services Operations Delivery organization for the Telenor account covering any portfolio of the Managed Services .

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What you will learn and contribute to

Key responsibilities include Managed Services delivery but not limited to :

    • Responsible for carrying out network operations in accordance with NETWORK OPERATIONS key processes/practices

    • Responsible for NETWORK OPERATIONS Contractual Service Delivery SLA/KPI

    • Responsible for NETWORK OPERATIONS business ( Profit & Loss )

    • Responsible for NETWORK OPERATIONS operations & business Reporting.

    • Ensure all operational / business transformation defined in the business case is executed as per timelines.

    • Responsible for NETWORK OPERATIONS Budgeting & Control

    • Ensures NETWORK OPERATIONS Tools and deployment as specified in the business case.

    • Ensures NETWORK OPERATIONS processes and procedures are enforced, regularly reviewed and updated

    • Ensures Network operational performance

    • Ensures 3rd Party Management SLA’s

    • Ensures close collaboration with network deployment , Network planning & Optimization and Care functions to ensure seamless transition from go-live to maintenance phase .

    • Prime management level interface to NETWORK OPERATIONS subcontractors & 3rd parties

    • Prime Customer liaison contact for escalated NETWORK OPERATIONS matters

    • Supports Business Development pre- and during Operations

Organizational Leadership, Management, Org. Development & Employee Motivation

Are you passionate about solving problems?
As part of our team, you will:

  • Would be the key interface to the customer executive operations management as well as work as a SPOC towards internal Network Operations including performance for all matters related to managing the Managed services business .

  • Considering the role to be a leadership role , the role focusses on leading & managing 300+ people spread across the country in different functions .

  • Follow all Nokia Information Security policies and guidelines including ISMS (ISO27001 program)

Your skills and experience

  • Bachelor in Telecommunications / Computer Science, Information Systems or related field

Professional in Managed Services porfolio delivery .

  • More than 20 years experience in Telecom industry.

  • Prior experience in handling operations as a lead .

  • Good communication & collaboration skills

Language skills:

  • English language – fluent (excellent verbal and written communication skills)

You have:

  • Main interfaces for the position: Customer executive Operations , Nokia Customer team lead , Customer Delivery Lead , Managed Services MEA market

  • Excellent team player and motivator

  • Highly collaborative

  • Leader

  • Team player

It would be nice if you also had:

  • Self-motivated

  • Flexibility to travel

  • Efficient communication, communication with 3rd parties.

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World’s Most Ethical Companies by Ethisphere

  • Gender-Equality Index by Bloomberg

  • Workplace Pride Global Benchmark

  • LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

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