Client Service Executive

Department: CONTACT CENTER Experience: 1 YearDeadline: October 06, 2023Location: Rawalpindi, Pakistan

Job Profile

• Handle Inbound and Outbound calls with Medical Insurance companies.


• Communicate with insurance companies for all types of related queries.


• Handle patient’s eligibility, benefits and authorization verification project.


• Communicate with insurance companies while adhering to the Information security guidelines.


• Accomplish assigned tasks according to the priority set by Team leader/ Supervisor.


• Ensures and provides quality service to both internal and external entities.


• Provide daily signoff to Team leader/ Supervisor at day end.


• Shift duration is 9 hours a day and 5 days a week.


• Shift operates between Evening and Night time.


• Implement and act in accordance with MTBC’s information security and privacy policies.


• Ensure compliance with information security responsibilities specific to your job role.


• Protect assets from unauthorized access, disclosure, modification, destruction or interference.


• Any other task assigned by the Team leader/ Supervisor.

Tools / Skills

• Excellent interpersonal and written and oral communication skills.


• Good listening skills.


• Natural problem-solving.


• Manage large amounts of incoming calls/ outgoing calls


• Ability to Use Positive Language

Additional Information