Head of Operations (Retail Ecom)

Job Description

Position Overview:

We are seeking an experienced and visionary Head of Operations to establish and manage the operations function for our Ecommerce B2B business. The successful candidate will be responsible for building a high-performing operations team, designing efficient processes, and ensuring seamless supply chain management. This role offers a unique opportunity to shape and lead the growth of our business in these regions.

Key Responsibilities:

1. Build and Lead Operations Team: Recruit, train, and mentor a skilled operations team capable of delivering top-notch performance.

2. Strategic Planning: Develop and execute the operations strategy aligned with the company's goals and objectives

3. Process Optimization: Design, implement, and continuously improve operational processes to enhance efficiency, reduce costs, and ensure exceptional customer experience.

4. Quality Control: Implement quality control measures to maintain high product standards and customer satisfaction.

5. Performance Metrics: Define and track key performance indicators (KPIs) to measure the effectiveness of the operations function and make
data-driven decisions.

6. Compliance: Ensure compliance with all relevant laws, regulations, and industry standards in the operation of the business.

7. Cost Management: Control operational costs while maintaining quality and service levels.

• Master’s degree in business, Supply Chain Management, or a related field from premium institutes.

• Proven experience in building and managing operations teams in the Ecommerce or B2B industry.

• Strong knowledge of supply chain management, logistics, and procurement.

• Exceptional leadership and team-building skills.

• Analytical mindset with the ability to make data-driven decisions.

• Excellent communication and negotiation skills.

• Results-oriented with a track record of achieving operational excellence.

• Experience in the Southern market is a plus.