Patient Services Officer

A State of the Art Hospital in Multan.

The hospital is designed to provide Quality Healthcare in a Safe, Comfortable and Welcoming environment, for the Patients and Staff. This project provides a golden opportunity to the medical professionals to be a part of a world class hospital.

BIH value equality in our team and recruit from all sections of the community.

The responsibilities include but are not limited to:

• Greet Patients: Warmly welcome patients and visitors as they arrive at the OPD. Offer assistance and guidance, ensuring a positive first impression of the hospital.


• Patient Check-in: Efficiently register patients for their appointments, collect necessary personal and medical information, and update existing patient records in the hospital's electronic database.


• Appointment Scheduling: Manage appointment schedules, ensuring efficient utilization of available time slots while accommodating urgent cases and emergencies appropriately.


• Patient Inquiries: Address patient inquiries, both in-person and over the phone, providing information about services, appointment availability, and general hospital-related inquiries.


• Insurance Verification: Verify patient insurance coverage and obtain necessary authorizations for medical services when required.


• Coordinate with Medical Staff: Communicate with medical staff, nurses, and other departments to ensure a smooth patient flow and timely coordination of services.


• Maintaining Records: Ensure accurate and up-to-date patient records, including demographic details, medical history, and contact information.


• Cash Handling: Process patient co-pays, deductibles, and outstanding balances, and maintain appropriate cash handling procedures.


• Handle Emergencies: Remain calm and composed during emergencies, providing immediate assistance, and notifying appropriate medical staff or security personnel.


• Multitasking: Manage multiple tasks simultaneously, including attending to phone calls, handling paperwork, and addressing patient inquiries, while maintaining a professional demeanor.


• Office Management: Assist in maintaining a clean and organized reception area, ensuring that all necessary supplies are stocked.

Minimum Graduation or 16 years of qualification in the related field

Experience: 1 - 2 years of relevant experience specifically in patient billing & discharge process

Skills & Abilities:

• Excellent communication skills verbal & written


• Basic Computer knowledge


• Customer Service


• Sets a professional tone for a positive experience


• A well organized and pleasing personality with self-confidence

Attributes:

• Caring & compassionate


• Must be presentable, well-groomed and well-dressed; with a strong customer-orientation & very good communication & interpersonal skills


• Friendly, patient & reliable with a high level of maturity, empathy & emotional intelligence


• Capable of handling several issues simultaneously to deliver results & meet deadlines.