Customer Service Officer

Role purpose

• Customers’ order management including order processing & invoicing.


• Warehouse management in relevant areas e.g. inventory management, FIFO, expiry management etc.


• Implementation of Internal Control & guidelines in customer services operation.


• Implementation of Syngenta HSE MS at warehouse.

Accountabilities

• Expense checking & reimbursement of sales staff.


• Customers’ accounts clearing & payment posting in gSAP & FEP.


• Support warehouse manager in Implementation of Syngenta HSE & Security at warehouse.


• Manage and address customers’ inquiries regarding product availability and customers’ financials.


• Management of petty cash for warehouse.


• Management of return orders including product lift back


• Orientation of new joiners about financial guidelines for expense reimbursement.


• Warehouse expense monitoring and analysis.


• Identify the opportunities for cost saving and take the initiatives.

• BBA or BS degree, preferably in Supply chain


• Must have gSAP hands-on experience.


• Knowledge of custom services process and technicalities.


• Understanding of Supply chain processes in general and customer services’ functionalities & processes in particular.


• Team player, working closely with planning, production sites, warehouses and sales teams.


• Analytical and Strategic thinking.


• Ability to influence and gain support.


• Understand Distribution Safety dynamics and guidlines.

This is Fixed Term Contractual Position.