Customer Service Officer

Syngenta Crop Protection
Full time Full day
Job Description

Role purpose

  • Customers’ order management including order processing & invoicing.

  • Warehouse management in relevant areas e.g. inventory management, FIFO, expiry management etc.

  • Implementation of Internal Control & guidelines in customer services operation.

  • Implementation of Syngenta HSE MS at warehouse.


  • Expense checking & reimbursement of sales staff.

  • Customers’ accounts clearing & payment posting in gSAP & FEP.

  • Support warehouse manager in Implementation of Syngenta HSE & Security at warehouse.

  • Manage and address customers’ inquiries regarding product availability and customers’ financials.

  • Management of petty cash for warehouse.

  • Management of return orders including product lift back

  • Orientation of new joiners about financial guidelines for expense reimbursement.

  • Warehouse expense monitoring and analysis.

  • Identify the opportunities for cost saving and take the initiatives.


  • BBA or BS degree, preferably in Supply chain

  • Must have gSAP hands-on experience.

  • Knowledge of custom services process and technicalities.

  • Understanding of Supply chain processes in general and customer services’ functionalities & processes in particular.

  • Team player, working closely with planning, production sites, warehouses and sales teams.

  • Analytical and Strategic thinking.

  • Ability to influence and gain support.

  • Understand Distribution Safety dynamics and guidlines.

Additional Information

This is Fixed Term Contractual Position.

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