Supervisor Instructional Designer

Full time Full day

Supervisor, Instructional Design

About Zones:

Zones is a global provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way modern organizations do business. Whatever you need, you can Consider IT Done

Visit the Zones Innovation Center,, or follow us on Twitter, Facebook, and LinkedIn

Position Overview:

The Instructional Design Supervisor will support our growing organization by leading the Instructional Design team and developing training collateral and the conversion to 100% digital learning. The development of training collateral will include but is not limited to copywriting, video design, and creation of content such as learning videos, multimedia interaction platforms, battle cards, presentations, voiceover, instructional content, and the conversion to acceptable learning package and daily usage of the Learning Management System (LMS) for both publication of content and reviewing of content. Forward-thinking and collaboration are vital to propel the learning content to evolve with the business, market, and learners.

Key Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Experience leading/managing instructional design teams

  • Develop, create, and maintain training collaterals (documentation and video)

  • Innovative thinking on how to structure the learning content to best resonate with the learner

  • Strong collaboration skills – developing content with SMEs, feedback loops, and approval process

  • Able to manage multiple deadlines and prioritize accordingly

  • Test LMS content for completeness and accuracy once uploaded

  • Perform random testing/review of posted content to ensure functionality and viability

  • Document content/training feedback as needed

Required Experience and Skillset


The following are the experience and key skills required for the position:

  • 2+ years required of a combination of coaching, training, collateral development, and video creation in the high-tech industry

  • Effectively manage and motivate team members

  • Excellent interpersonal skills, including the ability to collaborate with all levels of the company, and the ability to work across organizational boundaries

  • Ability to research, assess, select, implement, and support instructional media and emerging technologies that benefit the company's teaching and learning priorities

  • Knowledge and application of best practices using technology for teaching and learning, including but not limited to multimedia development, web conferencing, learning management systems, online collaborative tools, and high-impact practices for learning

  • Ability to organize and manage multiple projects and activities and work independently with minimal supervision

  • Strong familiarity with video creation software (Adobe Premier Pro) and Microsoft Office

  • Video creation experience in creating dynamic content for a varied user base

  • Knowledge of how Learning Management Systems (LMS) work

  • Baseline knowledge of adult learning techniques

  • Basic user knowledge of SharePoint

  • Able to manage change and adapt quickly

  • Possess strong inter-personal skills: active listening, empathy, and teamwork

  • Excellent communication and presentation skills

  • Analytical with excellent problem solving

  • Strong customer service skills and commitment to exceed expectations

Key Results Expectations:

This role is responsible for:

  • Supervising the Instructional Design team, as well as being hands-on with learning projects

  • Training materials

    • Ability to collaborate cross-functionally

    • Create storyboards to convey ideas and thoughts on content

    • Create content (video, learning courses, and resource collateral) that conveys clear and crisp information to Zones’ employees

    • Maintenance of content on LMS

  • Perform the necessary steps to manage the content development process and all parties involved.

Zones Benefit Package:

Zones offers a comprehensive Benefits package While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team

Our employees enjoy a variety of comprehensive benefits, including health Insurance coverage for parents, spouse & children, life insurance, Gratuity and EOBI. We maintain our unequivocal commitment to and support of equal employment opportunity for all individuals, free from discrimination based on race, color, ethnicity, religion, national origin, citizenship, marital status, gender, sexual orientation, age, disability, genetic information, or any other basis protected by under the law. At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture

If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Job Timings: 8 PM - 5 AM Pakistan time

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