AM B2B Services

About the position

Last Date to Apply: 23rd September, 2023

Employment Type: This is a full-time position.
Grade: This is a grade 2 position.
Location: This role is based in Islamabad, Pakistan. (On-Site)

About the role:

The role will allow you to contribute towards our vision of taking Telenor Business products to a leading position over the coming years. And will get the opportunity to enhance vision and expertise for B2B segments.

Your Impactful Goals will include:

• Managing minimum, 99% of assigned portfolio of accounts to achieve long-term success.




• Ensure assigned revenue targets to be achieved along revenue ambitions through upselling and cross selling from assigned portfolio.




• Focusing relationship building at the C-Level against tagged accounts.




• Developing relationships at all tiers in assigned portfolio by providing them timely and required support.




• Approach Solution Selling with a strategic mindset for tagged accounts.




• Developing healthy relationships with customers by providing them support and solutions.




• Strict adherence to company/divisional policies, plans and strategies to achieve company/divisional key deliveries along with complete understanding of code of conduct.




• 100% assurance of Governance controls on customer documentations and system activation / modifications.




• Timely intimation to customer against any reported network outage.




• Ensuring strategic business plan on a recurring basis each month against assigned targets.




• Ensuring end to end due diligence of the newly tagged accounts.




• Effective churn management.




• 100% achievement of % collection target.




• Timely resolution of network challenges while having a strong business liaison with network team & RF planning team.




• Build and maintain an Up to date product knowledge of all business products particularly enterprise solutions.

Your Typical day at work:

• Proactively develop customer relationships by maintaining contact at an appropriate level.




• Ensure effective portfolio management maintaining maximum retention rate.




• Maintain Voice and Data Churn within assigned threshold.




• Monthly collections and upselling. Provide support to customers by ensuring resolution of network coverage, billing, and services issues.




• Contribute to the ongoing development and improvement of the customer experience.

What we are looking for?

Education: Preferable a bachelor’s in business administration with a specialization in Sales, Marketing or related areas. Candidates with an MBA will have an added advantage.

Work experience: 2 plus years experience of: Corporate Servicing, Client Management, Key Account Management.

Potential Career Path:

Opportunity to grow into role such as Regional Business Manager Sales or Regional Business Manager Services.

Functional Skills / Knowledge Areas:

• Strong business sense, industry expertise and problem solving attitude.




• Excellent communication and negotiation skills.




• Excellent understanding of digital solutions and a solution selling mindset.




• Adaptable to change and a good team player.




• Ability to meet tight deadlines and remain calm under pressure.




• An excellent understanding of IoT and Enterprise Solution Selling.




• Building sales pitches and driving strong narratives through storytelling.

Why should you join us at Telenor?

At Telenor Pakistan, we provide you the platform to work in a challenging and rewarding environment to become a skilled professional in your chosen field of interest. As one of the top employers of the country, we enable you to realize your dreams in a collaborative environment of diversity and openness to new mindsets.

As an equal employment opportunity provider, Telenor Pakistan makes all decisions of employment purely based on merit irrespective of race, caste, gender, creed, color, religion, sex, national origin, or disability.