Assistant Manager CBS & RM Operations

Full time Full day

Telenor Pakistan

Islamabad 44000 , Pakistan




Full Time

About the position

Last Date to Apply: 22nd September, 2023

Employment Type: This is a full-time position.
Grade: This is a grade 2 position.
Location: This role is based in Islamabad, Pakistan. (Hybrid)

About the role:

This position will be responsible for Telenor Pakistan’s Charing & Billing Platform for Retail Customers (Customer Management, Order Management, Product Management, Inventory Management), Whole Sale Billing Platforms for Inter-Operator Billing and few other Applications for optimized operations. The incumbent will be responsible for achieving TP Goals and Objectives through assigned KPI’s, manage internal staff, external consultants/contractors and vendors, ensuring quality and on-time delivery of enhanced software and resolving the day-to-day issues/problems, ensure IT standards & information security policies applied across the CBS & RMO with on time and within budget delivery.

Your Impactful Goals will include:

  • Deliver Charging & Billing Operations on CBS & RMO Applications for Assigned KPI’s.

  • Create and formulate CBS & RMO Strategies when needed.

  • Manage Vendor to Deliver Charging & Billing Operations effectively within agreed SLA’s.

  • Manage day to day Operations efficiently and deliver customer requirements on time.

  • Evaluate new products and technology relevant to CBS & RMO applications.

  • Review functions periodically, work on improving the services and focus on the customer experience.

  • SLA and uptime KPIs management.

  • Understand and support Industrialization initiatives to Capture Time to Market.

Your Typical day at work:

Incumbent would be performing following functions:

  • Manage and ensure the operational stability of the CBS & RMO applications, supporting the company future growth plans.

  • Ensure end-user satisfaction and new requirements are met in a timely manner.

  • Ensure the Revenue KPI’s & IT standards Delivery.

  • Oversees the management / maintenance of the CBS & RMO Applications performed efficiently, meeting the deadline dates.

  • Functions as a liaison with other departments to ensure coordination of work.

  • Manage CBS Domain operatinos pro actively to improve customer experience as its an online system.

  • Manage RMO Domain Applications and deliver correct Invoices to customers.

  • Monitor the Platforms actively which requires 24/7 Availability of the resource if need be to meet the SLAs.

  • Billing Application Management, Tariff configuration & Problem management.

  • SLA compliance for Telenor Revenue Assurance controls

  • Compliance Management of SLAs related to Support & Internal TP stakeholders.

  • Keep track of available and utilized capacity in the overall Architecture.

  • Provide Support to business and team members for day today operational issues

  • Take the ownership of all day to day operational activities of the production applications.

  • Maintain day closure recons for future reference.

What we are looking for?

Education: BS(CS) Computer Sciences / BS IT / BS Telecom Engineering.

Work experience: Minimum 5 years of experience in Charging Applications Operations.

Potential Career Path:

The candidate can eye a potential growth path in Services Operations department and within the technology division itself.

Functional Skills / Knowledge Areas:

  • Ability to interact with management / users / individuals at all levels.

  • Ensure 24/7 Availability of Platforms for Smooth Business

  • Customer Centric Approach for Operations Delivery

  • Solution orientation, ability to suggest optimum solutions to satisfy user requirements

  • Negotiation and vendor management

  • Problem solving & analytical thinking

  • Can do attitude

  • Open for continuous improvement in systems and team capabilities

  • Can handle stress in tough situations and manage business users

  • Strong co-operative skills including oral and written communication skills

  • Direct and open communicator

  • Must be a self-going and independent person with initiative, energy and flexibility

  • Should be able to handle work load effectively and deliver under pressure

Why should you join us at Telenor?

At Telenor Pakistan, we provide you the platform to work in a challenging and rewarding environment to become a skilled professional in your chosen field of interest. As one of the top employers of the country, we enable you to realize your dreams in a collaborative environment of diversity and openness to new mindsets.

As an equal employment opportunity provider, Telenor Pakistan makes all decisions of employment purely based on merit irrespective of race, caste, gender, creed, color, religion, sex, national origin, or disability.

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