Partner Customer Care (Karachi)

• Independently complete the instrument installation.


• Conducts initial customer training for instruments as per global standard.


• Carry out preventive maintenance of systems to ensure optimal operation of instruments.


• Provides technical support include repair or troubleshooting of instruments at customer site and assist peers in technical issues when required.


• Clearly explain service work and result to customer.


• Coordinate with engineering, customer service, and other personnel for problem resolution to expedite repairs.


• Proficiently use the tools such as Rexis (Aurora), Grips and improving the service skills by continuous learning.


• Other tasks or projects assigned by line manager


• Documentation of all service related activities as per Roche standards.


• Document duly signed service report by customer


• Escalate all PRI and PSI issues timely.

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