Partner Customer Care (Karachi)

Full time Full day
The Position

  • Independently complete the instrument installation.

  • Conducts initial customer training for instruments as per global standard.

  • Carry out preventive maintenance of systems to ensure optimal operation of instruments.

  • Provides technical support include repair or troubleshooting of instruments at customer site and assist peers in technical issues when required.

  • Clearly explain service work and result to customer.

  • Coordinate with engineering, customer service, and other personnel for problem resolution to expedite repairs.

  • Proficiently use the tools such as Rexis (Aurora), Grips and improving the service skills by continuous learning.

  • Other tasks or projects assigned by line manager

  • Documentation of all service related activities as per Roche standards.

  • Document duly signed service report by customer

  • Escalate all PRI and PSI issues timely.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

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