Distribution Scheduling Support (DSSS)

Full time Full day

  • Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan

  • Manage deviation from plan, i.e. process in GSAP any post schedule amendments to the shift: Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered.

  • Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate.

  • Ensure any Special Instructions noted on the orders have been processed.

  • Receive urgent order requests and create urgent orders within framework of delivery promise.

  • Provide feedback of changes to planned shipments to schedulers and scheduling admin team.

  • Initiate surcharges for Left on Board and urgent orders to the customers.

  • Investigate and resolve customer complaints.

  • Ensure documentation and filing is accurate, up to date and accessible.

  • Maintain historical consolidated collections of data for Scheduled planned details, Plan execution, Plan changes, Same day additions, LT burst, Shortages, Daily plan summary, P2P In transit/siding, P2P PMP vs execution.

  • Analyze data regularly updated by DSSS users for accurate data collection and finalize as needed.

  • Upgrading/ automation of daily working templates for simplification, focusing on Lean data management.

  • Catering multiple Ad hoc data request from stakeholders

  • Proficient in working as a OTD Scheduler for all scopes using CROSS, GSAP, MAPS and Tools in absence of staff.

  • Proficient in working in DSSS operations using/updating all data templates for all scopes in absence of staff.

  • Support the team for ensuring smooth operations in absence of DSSS lead.

  • Continuously rotating shift system to provide 24-hour support

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