Lead Production Engineer

About Afiniti



At Afiniti, we are a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections


Using our patented AI technology, we revolutionize the contact center industry by pairing customers with the most compatible contact center agents. By doing so, we enhance the entire customer journey, resulting in exceptional experiences and improved outcomes for all parties involved


Our transformative technology has generated billions of dollars in incremental value for our esteemed clients, which include Fortune 500 companies across diverse industries such as financial services, telecommunications, travel, and hospitality. We take pride in our global reach and impact, with our solutions being leveraged by organizations around the world



To learn more about Afiniti and the groundbreaking work we do, visit www.afiniti.com



About the role



In IT Service Management; we implement industry standards and best practices within our Production Support and Global Service Delivery (GSD) services & processes, whereby adding value to our Business and that of our Clients


A Lead Production Engineer is responsible for creating, enhancing, and managing automated test suites, as well as continuous integration/continuous deployment (CI/CD) pipelines and additional automation tools to enhance the software development lifecycle. Your contributions will play a key role in early issue detection, minimizing manual testing, and expediting the release of top-notch software products



Key Responsibilities

• Enabling Production Support to operate optimally by ensuring correct processes and tools are in place to detect and restore services in quickest possible manner are in place.


• Enabling Production Support in developing, implementing and improving CICD for multiple products of our company.


• To ensure production support automation tools readiness across all of our company’s clients for all our products by coordinating with other teams.


• Investigating and compiling RCA reports for all business impacting incidents and producing analytical reports & recommendations.


• Continuous improvements of our business logics to enable better, smart and quickest identification of issues.

Minimum Qualifications

• Bachelor’s degree in CS, SE or a related field.


• Prior working experience of at least 5 years in a similar domain.


• Proficiency in scripting and programming languages, such as Java, JavaScript or Python.


• Must possess practical experience in API development and utilization, demonstrating a proficient understanding of API-related tasks and projects.


• Skills to communicate and collaborate with other business units, clients or customers.


• Extensive proficiency in contemporary tools and methodologies for software development, such as git/GitHub, Devops tools, metrics, and monitoring.

Preferred Qualifications

• Good to have some expertise in creating and implementing chatbots to enhance the team's capabilities.


• Master’s degree is a big plus.


• Experience with Relational Databases, Operating Systems and Bash scripting.


• Excellent skills in writing technical documents and presenting to top tier leadership.


• Experience with automation tools and frameworks (e.g: Selenium, Jenkins, Docker, Kubernetes)

Location/Hybrid work statement



Based on the role and function at Afiniti, you need to adopt a hybrid work model.!