Manager- IT Business Analyst-Logistics

Full time Full day
The role, Manager IT Business Analyst Logistics - will be part of an internal support team which treats Maersk and other operationally groups as their customers. The position is a dynamic role comprehensive of being Warehouse Management System (WMS) application specialist and understanding of operations process with additional responsibilities related to project management, technical writing, and continuous improvement. The team has a range of initiatives including supporting flawless new customer onboardings and new system implementations, driving process standardization, proliferating best practices across the organization, supporting in digital transformation, and more

Primary Responsibilities:

This position will work on the following initiatives:

  • Supporting and driving new customer implementations.

  • Supporting and driving IT system implementations.

  • Supporting and driving digital transformation efforts as well as helping create the initiatives.

  • Problem solving dynamic operational and/or systemic challenges.

  • Documenting processes and support in training and implementation of the processes.

  • Influencing change with continuous improvement mindset geared towards identifying and eliminating safety and compliance issues, service issues, and operational inefficiencies.

  • Evaluating use of tools used by operators to ensure maximum ROI on investments.

  • Develop reporting tools and KPIs to maximize visibility into trends of the business.

  • Ad-hoc customer requests

This position is responsible for, but not limited to, the following:

  • Lead new business and systems implementations.

  • Perform Level 1 and 2 Warehouse Management System (WMS) configurations.

  • Technical writing of Business Requirement Documents (BRD), Standard Operating Procedures (SOP), IOPs, and creation of process maps.

  • Train users on systems and processes.

  • Manage, communicate, and resolve operational, process and systems issues.

  • Pro-actively identify trends, process improvements and customer need and propose and implement solutions.

  • Acts as a liaison for cross-functional support teams (Administration and Operations) to achieve customer and company business objectives.

  • Create and execute project plans crossing over several departments.

  • Create measurable goals for projects and initiatives.

  • Track progress throughout the projects and initiatives.


  • An engineering/ Computer Science/ Supply chain graduate with knowledge of WMS system(s)

  • Knowledge of Supply chain Operations- Warehousing, Transportation

  • Knowledge of MS Office products

  • Ability to quickly learn new systems or software.

  • Ability to write clear and concisely.

  • Ability to approach all situations with tact, high emotional intelligence, diplomacy, and discretion.

  • Strong communication skills, verbal and written.

  • Customer focused.

  • Adaptive to change and able to work well under pressure.

  • Self-driven and motivated

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