Associate Priority Relationship Manager

Strategy

• Acquire New to Bank Priority Qualified Clients

• Provide service to the clients from the assigned portfolio such as dormancy removal, service requests etc

• Cross-sell products to the clients post clients need identification

• Increase WM Penetration in the assigned portfolio by adding New to Wealth Clients

• Migrate clients to digital channels for regular banking transactions

• Consume and convert the assigned leads

• Maintain Client Contact as per prescribed contact guidelines

• Implement Client Journey interventions for Priority

Business

• Achieve the assigned monthly NSR budgets spanning deposits, wealth management, FX and assets

• Achieve the assigned monthly CASA Footings Budget

• Work with the branch staff on improving the branch NPS score

• Maintain the AOF & WM discrepancy level at Zero

• Achieve the monthly assigned Strategic Focus budgets including CA LCY Deepening, Qualified Priority NTBs, New to Wealth Clients, Deepening of AUM to convert Unqualified Priority to Qualified Priority

• Activate/ Migrate clients on digital channels i.e. I-banking, e-statements, sc mobile as prescribed in the Scorecard

Processes

• Conduct Periodic Risk Review of the Clients from the portfolio

• Update KYC of the Clients from the portfolio as and when needed

• Follow all the processes and guidelines laid down in Branch Operations Manual for client transactions, service requests and risk management

• Follow the internal processes for WM & Assets Product bookings

People and Talent

• Responsible for driving appropriate culture and values within the team. Setting appropriate tone and expectations for the team, work in collaboration with risk and control partners across all functions

• Understanding of businesses and financials

• Enhanced multi-product knowledge

• Market and competitor knowledge

• Client engagement

• Presentation and soft skills tailored to engaging Priority Clients

• Communication and presentation skills

• Negotiation and objection handling

• Client training on digital solutions

• Understanding of KYC/CDD principles

Risk Management

• Responsible for identification, assessment, monitoring, controlling and mitigating risks related to AML acting as first line of defence

• Ensure that no activity or action can lead to any reputational risk for the Bank

• Ensure that all activities and actions in dealing with clients are complaint with Anti Bribery & Corruption Policy of the Bank

• Ensure that all activities and actions in dealing with the clients are in line with the group guidelines on Treating Customers Fairly

Governance

• To ensure that prospects are clearly communicated about the bank charges/terms and conditions

• To ensure “Customer Due Diligence” requirements as prescribed by the bank are duly adhered to

• All Legal and Compliance guidelines are adhered to

• Data confidentiality and secrecy norms of the bank are adhered to

• To ensure that the Sales process prescribed by the bank is fully adhered to

• Ensure error rate remain under set standard

• Maintain complete and detailed knowledge of all the assigned products

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Support the Pakistan Affluent team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.