Senior System Engineer

About Afiniti



At Afiniti, we are a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections



Using our patented AI technology, we revolutionize the contact center industry by pairing customers with the most compatible contact center agents. By doing so, we enhance the entire customer journey, resulting in exceptional experiences and improved outcomes for all parties involved



Our transformative technology has generated billions of dollars in incremental value for our esteemed clients, which include Fortune 500 companies across diverse industries such as financial services, telecommunications, travel, and hospitality. We take pride in our global reach and impact, with our solutions being leveraged by organizations around the world



To learn more about Afiniti and the groundbreaking work we do, visit www.afiniti.com






About the role


GTA (Global Technology Architecture) Team is responsible for Architecture, Deployment, maintenance and improvement of scalable and high availability Global Infrastructure. Operations and Services, managing global policies, processes, procedures and tools



The Team also tracks performance, identifies improvement opportunities, and evaluates and implements improvements. The team also provides Infrastructure expertise and support to the functional teams serving the needs of all our customers



The Windows /Virtualization Engineers will be responsible for the management of Windows/Virtualization Server and Cloud infrastructure. The ideal candidate will provide 24x7 support of engineering solutions in both physical and virtual environments. You will design and configure Windows and Cloud systems and will handle all upgrades and security patches to application and OS based on agreed-upon maintenance windows. This person will implement changes and/or new features to support and secure the Windows/Cloud infrastructure based on direction and guidance from the Enterprise Infrastructure Architecture team


Key Responsibilities

• Microsoft Windows Server Datacenter Server design, implementation, and support (Server 2016+)


• Maintaining and updating systems, databases, and Azure/AWS/GCP/Office365 infrastructure


• Deploying and managing Windows/SQL clustering, Internet Information Server (IIS), Windows DNS


• Identifying and managing any escalated faults, liaising with third party suppliers on major incidents or network improvements


• Implementation, configuration, and troubleshooting of:


• MS Active Directory/ Azure AD domain infrastructure


• VMware vSphere


• Load Balancers


• Monitoring Platforms such as Zabbix, ITSM


• Administer, support, and monitor Office 365 services and Azure Infrastructure


• Deployment, the configuration of on-premises and SharePoint online sites, Document libraries, OneDrive for domain users, and external client access.


• Maintain a highly secure system through proper configuration and system access monitoring


• Assist with the migration of data into the Office 365 cloud platform and Office 365 SharePoint


• Troubleshoot and resolve issues with user access to cloud services


• Monitor and communicate to stakeholders the performance of the services.


• Deliver a consistent process for the incident and problem escalation along with resolution


• Administer and support Office 365 policies


• Administer and support system backup and disaster recovery processes


• In-depth knowledge of Azure/AWS/GCP/Office licensing and maintaining inventory of equipment and software licenses

Minimum Qualifications

• 5 - 8 years of experience engineering and supporting Microsoft, Azure, Office 365 , SharePoint, OneDrive, AD, DNS, DHCP Infrastructure in a large-scale environment


• A strong hands-on with Microsoft technologies (Windows Server, Active Directory, IIS, SQL Server), Cloud Technologies (Azure, AWS, GCP)


• Flexibility to perform and deliver desired results in a 24x7 working environment in off production and beyond standard working or business hours.

Preferred Qualifications

• Fault identification and root-cause analysis


• Experience managing Production environments across Physical, Virtualized, and Cloud technologies


• Strong multitasking, critical thinking, and problem-solving skills.


• Excellent analytical and communication/soft skills are required.


• Excellent verbal and written communication skills.


• Should be a quick learner, willing to take initiative, enthusiastic about their work, determined and hard worker.

Location/Hybrid work statement


Based on the role and function at Afiniti, you may have the opportunity to work hybrid!