Technical Writer

CureMD Healthcare
Full time Full day
Lahore
About Us:


CureMD excels in providing advanced tools and technologies that empower healthcare professionals to make informed decisions about patient care. Our state-of-the-art solutions harness the power of data analytics, artificial intelligence, and machine learning to analyze patient information, decipher patterns, and render actionable insights. These advanced technologies equip physicians with profound insights into each patient's health, enabling them to formulate precise diagnoses, implement highly effective treatment strategies, and deliver top-quality care with ease



Job Overview:


As a Technical Writer of Customer Success – Knowledgebase team, your primary role is on knowledgebase platform implementation, and management along with content product development. The ideal candidate will have a strong background in technical writing, excellent communication skills, and experience in the healthcare industry. The candidate should also have experience with internal operations, process improvement, software implementation, and content development, along with project management



Essential Job Responsibilities:


  • Develop, implement, and manage a comprehensive knowledgebase system to support internal and external stakeholders, along with the CS and development wings.

  • Create and maintain technical documentation for the knowledgebase, including user manuals, installation guides, release notes, and other related documentation

  • Collaborate with cross-functional teams to gather information and ensure accuracy of documentation.

  • Edit and review documentation to ensure clarity, consistency, and adherence to company standards

  • Continuously improve documentation processes and standards to increase efficiency and effectiveness.

  • Develop and implement training materials for the knowledgebase and the WalkMe platform to ensure client product usage efficiency and reduction in ticket influx.

  • Collaborate with the implementation and release management teams to ensure timely delivery of documentation and meeting project deadlines.

  • Conduct vendor analysis to identify and select vendors for knowledgebase tools and services.

  • Participate in internal operations and process improvement initiatives to improve efficiency and effectiveness.




Required Qualifications:


  • Bachelor's degree in Technical Writing, English, Computer Science, Business or a related field

  • 3+ years of experience in technical writing, preferably in the healthcare industry.

  • Experience with knowledgebase development, implementation, and management.

  • Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical audiences.

  • Strong attention to detail and ability to prioritize and manage multiple projects.

  • Familiarity with project management tools such as JIRA, Teamwork and etc.

  • Familiarity with documentation tools such as Confluence, and Adobe Creative Suite.

  • Experience with digital adoption tools such as WalkMe or other similar platforms is a plus.




Compensation and Benefits:


  • Competitive base salary and yearly bonus.

  • Health benefits (Outpatient, Inpatient, Maternity).

  • Provident Fund company matches up to 8% of the base salary.

  • Company-sponsored trainings, workshops, education, and development programs.

  • Collaborative yet fun-loving atmosphere: space that fosters employee wellbeing.

  • Commuter support, supportive workspaces, gym facility, and daycare.

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