IN Support Engineer 2

Blue Yonder
Full time Full day
Hyderabad
Blue Yonder Title:


  • Support Engineer 2



Other Comparable titles:


  • Support Engineer 2



Overview:


  • Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”

  • Position involves a role that is responsible for the implementation of Blue Yonder Luminate Assortment/Luminate Allocation. These include independently handling the implementation and providing a solution to technical/functional issues. The Associate should have strong product knowledge.



Scope:


  • Core responsibilities include maintenance & support during the Implementation phase of the customer project to manage the environment & product-related issues.



Our current technical environment:


  • Software: BY Products, Dot Net, BA Tools (Cognos) , IIS, Tomcat

  • Tools: PowerShell scripting, SQL, Basics of C# scripting,



  • Frameworks/Others: Azure, Control-m, Zabbix monitoring, Git etc.,



What you’ll do:


  • Should have good knowledge in Luminate Assortment, Luminate Allocation Products. Should have hands-on experience with installing and configuring the product.

  • Assists in resolution of problems escalated by the customer or other Blue Yonder associates.

  • Consults with customers/associates concerning maintenance of software systems.

  • Candidate should be familiar with Azure Basics and preferably should have completed Microsoft Azure Fundamentals certification.

  • Candidate should possess knowledge of batch scheduling tools used in Azure.

  • It is preferable if the candidate has previous experience working in any of the cloud technologies and should be familiar with the basic network terminologies.

  • It is mandatory to have good knowledge of Oracle RBDMS concepts.

  • Candidate should be able to review an existing application set up and resolve the customer reported issues.

  • Should have strong analytical skills and problem-solving skills. Knowledge of any defect management tool will be an added advantage.

  • It will be an added advantage to have a candidate with knowledge of incident, problem, and change management processes.

  • Responsible for incident resolution for a specific set of customers within the specified POD / Product / Project

  • Adheres to priority-based management based on impact + urgency.

  • Should be able to provide 24/7 coverage for our customers.

  • Should be able to understand the configuration and setup of the Users and should be able to take care of User Management activities.

  • Should handle all the batch failures.

  • Should assist the co-team members in executing the various activities like DB Refresh, Monitoring management.

  • Trouble shooting and resolve batch and data load issues.



What we are looking for:


Communication


  • Associate has good English language skills both verbal and written

  • Associate has expert customer service/phones skills - Being able to walk associates through advanced tasks over the phone and deal with difficult customers

  • Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with an emphasis on follow-through and reporting.

  • Must have excellent organization and technical documentation skills.

  • Personality Fit

  • Ability to work calmly under pressure and meet deadlines.

  • Ability to make modifications to the systems with little or no interruption of service.

  • Ability to organize projects and tasks according to priorities.

  • A person in this position should be a good project leader and could communicate effectively project plans and the status of projects.

  • Must be self-motivated and enjoy a sense of pride in their accomplishments.



Work Experience


  • 1-3 years of work experience

  • Experience with working on Azure & understands Azure landscape to Implement the product architecture effectively.

  • Proficient in Oracle SQL, PL/SQL, and Shell scripting.

  • Nice to have – Proficiency in Windows/Unix commands and troubleshooting skills

  • Good understanding on the Control-m & other CLM/BL tools.



Miscellaneous


  • Able to work flexible hours, including evenings, and weekends, as project and system availability requirements demand.

  • Should be willing to travel to customer sites for short duration if the need arises.




Our Values



If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here:

Core Values





Diversity, Inclusion, Value & Equality (DIVE)
is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural

Diversity Report
which outlines our commitment to change, and our

video
celebrating the differences in all of us in the words of some of our associates from around the world



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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