L&D Support - Associate

Full time Full day

Line of Service



Not Applicable


IFS - Internal Firm Services - Other

Management Level


Job Description & Summary

A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.

Our Digital Learning team supports internal leaders by developing and implementing targeted learning materials. As part of the team, you’ll help develop Digital Learning materials, multimedia classes and other interactive products that play an important role in the education of our people.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Invite and give in the moment feedback in a constructive manner.

  • Share and collaborate effectively with others.

  • Identify and make suggestions for improvements when problems and/or opportunities arise.

  • Handle, manipulate and analyse data and information responsibly.

  • Follow risk management and compliance procedures.

  • Keep up-to-date with developments in area of specialism.

  • Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.

  • Build and maintain an internal and external network.

  • Seek opportunities to learn about how PwC works as a global network of firms.

  • Uphold the firm's code of ethics and business conduct.

eLearn Developer with graphic design experience

Activities to be performed :

  • Study storyboards and determine requirements

  • Follow brand guidelines and create designs which are brand compliant

  • Conceptualize visuals based on requirements

  • Create themes and template designs to present ideas

  • Use the appropriate colors and layouts for each graphic

  • Work with Instructional Designers to produce final design

  • Amend designs after feedback

  • Create designs that are accessibility compliant (visual and hearing planning) that can be incorporated into the media (using alt tags)

  • Create low fidelity working prototypes of course design

  • Author and review WBTs using tools like Articulate Storyline 360, Rise, Captivate, GoMo (optional)

  • Test course functionality, completion, course flow, content links, embedded media on iphone and desktop view to confirm responsiveness of design

  • Maintain project documentation and course folders (course index - complete record of a course - for media or any assets - complete record of the asset)

  • Coordinate with project development team and SMEs

  • Apply agile working practices within the team to support efficiencies with real time development (that work with onshore or offshore team members)


Level of experience: 4-6 years and above

Education/qualifications: Graduate and above/relevant degree or certification

Knowledge of tools: Illustrator, Photoshop, InDesign, MS Office (Specially PowerPoint), G Suite (Google Slides), Storyline 360, Rise, Captivate, GoMo (optional), Vyond, cc tools, audio software (Audition/Audacity) and motion graphic (optional)

Industry experience: At least 2 years in graphic design and eLearn authoring

Technical capability: Conceptualizing visuals based on requirements, creating and reviewing images and layouts using design software, understanding design scopes, studying ID briefs and determining requirements, following latest design trends and emerging technologies, authoring and reviewing WBTs, formatting and branding ILTs/VILTs, client communication, SME interaction

Key personal attribute:

Good verbal and written communication skills, proven instructional design experience, a strong portfolio of illustrations or other graphics, a keen eye for aesthetics and details

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?


Government Clearance Required?


Job Posting End Date

February 29, 2024

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