Customer Experience Consultant

Maersk
Full time Full day
Karachi
Join our team as a Customer Experience Consultant and be at the forefront of delivering exceptional service to our customers. Your role involves executing all operational tasks efficiently to ensure our customers' success. You'll proactively identify and resolve issues, working closely with various teams to provide seamless support. As the first point of contact for customers, you'll play a pivotal role in enhancing their experience with us


Job Responsibilities:


  • Deliver a superior Customer experience to our customers

  • Execute all operations tasks on time and on plan to support our Customers success

  • Proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly.

  • Closely collaborate with other teams within and across CSO/DOC

  • Act as the first point of contact for customers

  • Actively build strong relationships with customers

  • Manage the shipment/ file from booking to invoicing in accordance with agreed processes and IOP/SOP

  • Prepare all required documentation timely and accurately

  • Proactive communication with customer/suppliers in case of exceptions

  • Resolve operational issues / escalations quickly and effectively

  • Be the primary point of contact for customers and act as an advocate for the customer internally

  • Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders

  • Identify and execute upselling opportunities

  • Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.

  • Execute all operational finance process in accordance with customer and company guidelines

  • Update all systems and milestone timely and accurately




Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements




We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

[email protected]
.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Afiniti
Full time Full day
Who are we? Afiniti is the world’s leading applied artificial intelligence and advanced analytics provider. Afiniti Enterprise Behavioral Pairing uses artificial intelligence to identify subtle and valuable patterns of human interaction in order to pair individuals on the basis of...
Karachi
Maersk
Full time Full day
Embark on a journey of advancement with us as we elevate Health, Safety, and Environment (HSE). As a key player in PKA Team, you'll be at the forefront of shaping and implementing a cutting-edge HSE strategy. Your expertise will guide...
Karachi
Novo Nordisk
Full time Full day
Supply Chain Planning and Project Lead Category: Supply Chain Location: Karachi, Sindh, PK Are you a skilled project manager with a strong background in supply chain operations? Are you ready to take on a leadership role in a dynamic and...
Karachi